Assistant Store Manager - MELBOURNE WALK

Pop Mart; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus

Monthly product incentives

Monthly performance bonus

Annual POP LAND pass

Job summary

POP MART is expanding its Melbourne Walk flagship and seeks an Assistant Store Manager to lead a large team of around 25 staff. You will coach, onboard and develop the team, drive customer experience and sales performance, and manage rosters to support peak periods in a fast-paced, creative retail setting.

The role offers a clear path for progression, a competitive AUD salary circa 70k+, super, and performance bonuses within a dynamic global brand.

Qualifications

• Experience leading medium to large teams in a retail environment.
• Strong focus on customer experience and team development.
• Comfortable with data reporting and workforce planning tools.

Responsibilities

• Lead and develop a large retail team, coaching and performance support.
• Assist with recruitment, onboarding and training activities.
• Drive sales targets and KPI achievement through a customer-focused environment.
• Coordinate rostering and labour management in a high-volume store.
• Support store operations during product launches and peak periods.

Skills

Leadership

Coaching

Customer experience

KPI focus

Excel

Google Sheets

Roster planning

Workforce management

Recruitment onboarding training

Performance feedback

Tools

Excel

Google Sheets

Job description

Assistant Store Manager - MELBOURNE WALK

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success.

ASSISTANT STORE MANAGER - POP MART

Global Pop-Culture | Leadership Opportunity

Circa $70k + (negotiable on experience) + Super + Bonus

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Monthly performance bonus

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Coach, motivate and develop a large and diverse retail team

• Support recruitment, onboarding and training activities

• Provide ongoing feedback, coaching and performance support

• Assist with formal performance management conversations when required

• Help build a positive, accountable and high-performing team culture

• Identify and develop future leaders within the store team

Drive Commercial Results

• Support achievement of sales targets and KPIs

• Analyse store performance and identify opportunities for improvement

• Create a customer-focused and sales-driven environment

• Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making

• Support labour productivity through effective roster planning and workforce management

Support Store Operations

• Assist with roster planning and workforce management aligned to labour budgets

• Maintain inventory accuracy and store presentation standards

• Ensure policies, procedures and compliance requirements are met

• Support product launches, promotional events and peak trading periods

• Help coordinate operations across a large-format, multi-level retail environment

Who You Are

• An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams

• Passionate about customer experience and team development

• Confident coaching, training and leading others

• Experienced managing team performance and providing constructive feedback

• Commercially aware and KPI focused

• Comfortable using Excel and Google Sheets for reporting and workforce planning

• Organised, adaptable and solutions focused

• Comfortable working in fast-paced, high-volume retail environments

• Ready to lead larger teams and support the success of a flagship retail location

Availability Requirements

• Flexible availability across all 7 days is required

• Typical rosters include weekends, late-night trading and public holidays

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency

• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected

• Availability throughout peak trading periods, including November to January, is essential

Full and permanent Australian working rights are required.