Store Manager - Malvern (South Australia)

Australian Red Cross; Adelaide; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 pre-tax

Free flu vaccinations

Headspace wellbeing app

Employee discounts

Professional development opportunities

Job summary

Australian Red Cross is seeking a Store Manager for a permanent role (38 hours/week) based in Malvern, SA. You will lead a community-focused store, drive revenue, champion customer experience, and oversee donations flow and merchandising.

The role includes coaching staff and volunteers and ensuring WHS and compliance across operations. With support from the Area Manager, you’ll analyse sales trends, shape local strategies, and foster an inclusive, high-performing team culture that aligns with

Qualifications

• Proven ability to drive revenue and meet financial targets.
• Experience coaching, mentoring and motivating staff and volunteers.
• Ability to build cooperative, respectful and diverse team environments.
• Confidence managing stock flow, merchandising, and store administration.
• Commitment to delivering high quality service.
• Ability to maintain appealing, on-brand store presentation.
• Understanding of brands, styles, and customer preferences.
• A proactive, solutions focused approach to challenges.
• Understanding of WHS, policy adherence and loss prevention obligations.

Responsibilities

• Lead the strategic and day-to-day operations of a community-focused retail store.
• Analyse sales trends, shape local business strategies, and champion Red Cross values through service and community engagement.
• Build, coach and inspire a diverse team of staff and volunteers across operations, merchandising and donation flow.
• Ensure workforce development, policy adherence and loss prevention across the store.
• Create an inclusive, welcoming environment where customers feel valued and the shop thrives.

Skills

Revenue targets

Coaching staff

Team development

Stock flow

Customer service

Store presentation

Brand knowledge

Problem solving

Job description

• Permanent role (38 hours/week) based in our new Malvern (South Australia) location!
• Alternating schedule (Monday to Friday, Tuesday to Saturday)

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supports our Australian Red Cross teams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As a Store Manager with Australian Red Cross, you’ll lead the strategic and day-to-day operations of a community-focused retail store. Your work centres on driving sales performance, elevating the customer experience, and ensuring the store is a welcoming, well-run environment. With support from the Area Manager, you’ll analyse sales trends, shape local business strategies, and champion Red Cross values through exceptional service and community engagement.

You’ll also play a pivotal role in building, coaching and inspiring a diverse team of staff and volunteers. From fostering an inclusive, collaborative culture to ensuring operational excellence across merchandising, donation flow, compliance and workforce development, you’ll create a space where people feel supported, customers feel valued, and the shop thrives as a positive presence in the local community.

What you will bring

• Proven ability to drive revenue and meet financial targets
• Experience coaching, mentoring and motivating staff and volunteers
• Ability to build cooperative, respectful and diverse team environments
• Confidence managing stock flow, merchandising, and store administration
• Commitment to delivering high quality service
• Ability to maintain appealing, on-brand store presentation
• Understanding of brands, styles, and customer preferences
• A proactive, solutions focused approach to challenges
• Understanding of WHS, policy adherence and loss prevention obligations

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 6. Salary from $61,473.36 FTE (pro-rata for part-time) + superannuation, and access to salary packaging.

Job Ref #13709

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer.