Store Manager / Luxury Fashion

Institchu Pty Ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Uncapped commission

KPI bonuses

Clothing allowance

Staff discount

Training program

Leadership development

Career progression

Premium brand

Team culture

Job summary

InStitchu Pty Ltd in Canberra is seeking an experienced Showroom Manager to lead our premium showroom and deliver exceptional customer experiences in luxury tailoring. You will coach a team of Stylists, drive sales, manage operations and uphold the brand's high-touch service.

You'll build lasting client relationships, interpret KPIs, set targets and ensure a polished, stylish presence that reflects our premium Australian fashion identity.

Qualifications

• Experience leading a retail or customer-focused team.
• Proven track record of achieving sales and performance targets.
• Strong customer experience and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Ability to interpret KPIs and performance data.
• Coaching and accountability of team members.
• Exceptional organization and attention to detail.

Responsibilities

• Lead, coach and develop a team of Stylists to meet showroom targets.
• Drive sales, KPIs, conversion, and customer retention.
• Create premium, personalised customer experiences from consultation to collection.
• Build long-term client relationships and loyalty.
• Manage appointments, measurements, design discussions and order processing.
• Oversee showroom operations, presentation and daily administration.
• Provide ongoing feedback, coaching and support to the team.
• Represent the InStitchu brand and uphold luxury customer service.

Skills

Retail management

Sales targets

KPIs

Communication

Interpersonal skills

Coaching

Organization

Style & presentation

Tools

CRM systems

Job description

Lead a high-performing showroom. Build exceptional customer relationships. Shape the future of luxury tailoring.

InStitchu is Australia's leading custom tailoring brand, creating made-to-measure garments that combine traditional craftsmanship with modern technology.

With showrooms across Australia and a growing womenswear offering, we're redefining the way customers experience tailored fashion — bringing together personalised service, exceptional product and a modern, technology-led approach.

We're looking for an experienced and commercially minded Showroom Manager to lead our Canberra showroom.

This is an exciting opportunity for a confident retail leader who loves people, fashion, sales and creating exceptional customer experiences.

InStitchu | Canberra

The Role

As Showroom Manager, you'll take ownership of the day-to-day success of the Canberra showroom.

You'll lead, coach and develop a team of Stylists while ensuring every customer receives the personalised, high-touch experience InStitchu is known for.

You'll be responsible for both people and performance — driving sales, managing showroom operations and creating a culture where your team is motivated to deliver outstanding results.

You'll be responsible for:

• Leading, coaching and developing a team of Stylists to achieve individual and showroom targets.

• Driving sales performance, KPIs, conversion and customer retention.

• Creating a premium and personalised customer experience from the initial consultation through to garment collection.

• Building genuine relationships with customers and developing long-term client loyalty.

• Managing customer appointments, consultations, measurements, garment design and order processing.

• Overseeing showroom operations, presentation, standards and daily administration.

• Managing customer follow-up and ensuring every client receives proactive and exceptional communication.

• Handling customer feedback and resolving concerns with professionalism and a solutions-focused approach.

• Monitoring team performance and providing regular coaching, feedback and support.

• Creating a positive, energetic and accountable showroom culture.

• Representing the InStitchu brand and ensuring our luxury customer experience is consistently delivered.

About You

We're looking for a natural leader who is commercially driven, highly organised and genuinely passionate about people.

You don't necessarily need a background in tailoring or fashion — what matters most is your ability to lead a team, build relationships and deliver exceptional results.

You’ll ideally have:

• Previous experience managing a retail, hospitality or customer-focused team.

• A strong track record of achieving sales and performance targets.

• A genuine passion for customer experience and relationship building.

• Excellent communication and interpersonal skills.

• Strong commercial awareness and confidence interpreting KPIs and performance results.

• The ability to coach and motivate a team while holding people accountable.

• Exceptional organisation and attention to detail.

• A polished personal presentation and a strong sense of style.

• The ability to remain calm, positive and solutions-focused in challenging situations.

• Confidence working in a fast-paced, high-performance environment.

• A natural ability to anticipate customer needs and create memorable experiences.

A background in fashion, luxury retail, styling or design is highly regarded, but not essential.

Why InStitchu?

This isn't just another retail management role.

You'll be joining a growing Australian fashion business where there are genuine opportunities to develop your career and take on greater responsibility as we continue to grow.

You'll receive:

• Competitive salary + uncapped commission and bonus opportunities

• Monthly showroom and individual KPI bonuses

• Generous clothing allowance

• 50% staff discount

• Comprehensive product and styling training

• Ongoing leadership and professional development

• Genuine career progression across showroom management, retail leadership and Head Office opportunities

• The opportunity to work within a premium Australian fashion brand

• A high-energy, supportive and ambitious team environment