Luxury Fashion Showroom Manager – Canberra

Institchu Pty Ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Uncapped commission

KPI bonuses

Clothing allowance

Staff discount

Training program

Leadership development

Career progression

Premium brand

Team culture

Job summary

InStitchu Pty Ltd in Canberra is seeking an experienced Showroom Manager to lead our premium showroom and deliver exceptional customer experiences in luxury tailoring. You will coach a team of Stylists, drive sales, manage operations and uphold the brand's high-touch service.

You'll build lasting client relationships, interpret KPIs, set targets and ensure a polished, stylish presence that reflects our premium Australian fashion identity.

Qualifications

• Experience leading a retail or customer-focused team.
• Proven track record of achieving sales and performance targets.
• Strong customer experience and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Ability to interpret KPIs and performance data.
• Coaching and accountability of team members.
• Exceptional organization and attention to detail.

Responsibilities

• Lead, coach and develop a team of Stylists to meet showroom targets.
• Drive sales, KPIs, conversion, and customer retention.
• Create premium, personalised customer experiences from consultation to collection.
• Build long-term client relationships and loyalty.
• Manage appointments, measurements, design discussions and order processing.
• Oversee showroom operations, presentation and daily administration.
• Provide ongoing feedback, coaching and support to the team.
• Represent the InStitchu brand and uphold luxury customer service.

Skills

Retail management

Sales targets

KPIs

Communication

Interpersonal skills

Coaching

Organization

Style & presentation

Tools

CRM systems

Job description

InStitchu Pty Ltd in Canberra is seeking an experienced Showroom Manager to lead our premium showroom and deliver exceptional customer experiences in luxury tailoring. You will coach a team of Stylists, drive sales, manage operations and uphold the brand's high-touch service.

You'll build lasting client relationships, interpret KPIs, set targets and ensure a polished, stylish presence that reflects our premium Australian fashion identity.