Store Manager - Lead Teams & Elevate Customer Experience

Petstock Group; Ashmore and Cartier Islands; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Foundation involvement

Corporate discount

Workplace Banking access

Inclusive culture

Job summary

Petstock Ashmore is seeking a Store Manager to lead a dedicated team in delivering world‑class customer service and to guide daily operations with a focus on safety and stock integrity. The role emphasizes coaching staff, maintaining high service standards, and fostering a fun, inclusive in‑store culture.

You will also support local marketing and community engagement while driving sales performance and team development across the store.

Qualifications

• Experience leading a store team and driving customer‑facing excellence.
• Proven ability to meet or exceed sales targets.
• Strong leadership and people skills to motivate a high‑performing team.

Responsibilities

• Lead by example, mentor and inspire the team daily.
• Coach staff to develop knowledge and skills.
• Deliver exceptional customer experiences and foster safety culture.
• Recruit, onboard and induct new team members.
• Manage stock and ensure stock integrity processes.

Skills

Store management

Team leadership

Sales target achievement

Customer service

Stock control

Safety culture

Interpersonal skills

Job description

Petstock Ashmore is seeking a Store Manager to lead a dedicated team in delivering world‑class customer service and to guide daily operations with a focus on safety and stock integrity. The role emphasizes coaching staff, maintaining high service standards, and fostering a fun, inclusive in‑store culture.

You will also support local marketing and community engagement while driving sales performance and team development across the store.