Store Manager: Lead a Dynamic Team & Customer Excellence

Petstock Group; Ballarat; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Staff discounts

Community involvement

Job summary

Petstock Group is seeking a Store Manager to lead a passionate team and deliver world-class customer service, playing a key role in the company’s success. With a fun, inclusive culture and opportunities to grow within our retail operations team, this role offers a clear path to leadership and community impact.

You will mentor staff, drive sales, ensure stock integrity, and foster a safe, engaging store environment that supports local marketing and partnerships.

Qualifications

• Experience in a similar store leadership role or ready to take the next step up in retail management.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, fostering a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and stock integrity processes.
• Demonstrate initiative by staying up to date on pet care, products and services.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team motivation

Customer service

Stock management

People skills

Job description

Petstock Group is seeking a Store Manager to lead a passionate team and deliver world-class customer service, playing a key role in the company’s success. With a fun, inclusive culture and opportunities to grow within our retail operations team, this role offers a clear path to leadership and community impact.

You will mentor staff, drive sales, ensure stock integrity, and foster a safe, engaging store environment that supports local marketing and partnerships.