Pet-Driven Store Leader: Inspire Teams & Elevate Service

Petstock Group; Australia; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Mental health support

Wellbeing support services

Corporate discounts

Parental leave

Job summary

Petstock Group is seeking a Store Manager to lead a passionate retail team and deliver world-class customer service across our stores. You will play a key role in shaping day-to-day operations and people development within the Petstock Group.

With a focus on sales targets, safety, and a positive in-store culture, you will recruit, coach, and empower staff while ensuring stock accuracy and strong customer engagement.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to drive sales while maintaining service standards.
• Strong people management and coaching skills.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, fostering a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships

Skills

Store leadership

Sales targets

Team motivation

Customer service

Stock management

Job description

Petstock Group is seeking a Store Manager to lead a passionate retail team and deliver world-class customer service across our stores. You will play a key role in shaping day-to-day operations and people development within the Petstock Group.

With a focus on sales targets, safety, and a positive in-store culture, you will recruit, coach, and empower staff while ensuring stock accuracy and strong customer engagement.