Store Manager: Lead Service, Training & Ops

OTR; Gympie Regional; On-site; AUD 52,000 - 76,000; Full time

Job summary

OTR Group is seeking a capable Store Operations Leader to champion day-to-day store performance across our Queensland locations. You will drive customer service excellence, mentor team members, and ensure efficient rostering and stock management in a fast-paced retail environment.

You will uphold health and safety standards, contribute to reporting, and collaborate with leadership to continuously improve store operations.

Qualifications

• Experience leading teams in retail or hospitality environments.
• Strong verbal and written communication skills.
• Ability to train and develop staff.
• Demonstrated adaptability in a fast-paced setting.
• Excellent attention to detail and organisational skills.

Responsibilities

• Oversee daily store operations, ensuring smooth service delivery.
• Lead customer service, staff training, and performance development.
• Prepare rosters and manage stock levels and reporting.
• Implement health and safety policies and procedures.

Skills

Leadership

Communication skills

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is seeking a capable Store Operations Leader to champion day-to-day store performance across our Queensland locations. You will drive customer service excellence, mentor team members, and ensure efficient rostering and stock management in a fast-paced retail environment.

You will uphold health and safety standards, contribute to reporting, and collaborate with leadership to continuously improve store operations.