Store Leader: Customer-Driven Growth & Barista Training

OTR; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team discounts

Barista training

Step Up incentive

Career development

Job summary

OTR Group in Adelaide is seeking a Store Operations Leader to manage the daily store activities, lead a team, and drive exceptional service.

You will handle rostering, stock control, safety compliance, and reporting, while mentoring colleagues and contributing to ongoing training and career development opportunities within our global network. The role requires strong communication, a proactive approach to change, and a passion for customer excellence.

Qualifications

• Experience leading a retail/hospitality team.
• Strong communication and people management skills.
• Proven ability to train and develop staff.
• Comfortable rostering and shift planning.
• Detail-oriented with a focus on safety and compliance.

Responsibilities

• Oversee day-to-day store operations and customer service.
• Lead, coach and develop store team members.
• Plan and manage rosters to ensure coverage.
• Stock management, inventory controls, and reporting.
• Uphold health and safety policies and procedures.

Skills

Leadership

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group in Adelaide is seeking a Store Operations Leader to manage the daily store activities, lead a team, and drive exceptional service.

You will handle rostering, stock control, safety compliance, and reporting, while mentoring colleagues and contributing to ongoing training and career development opportunities within our global network. The role requires strong communication, a proactive approach to change, and a passion for customer excellence.