Store Manager — Lead, Grow & Inspire a Pet-Friendly Team

petstock; Traralgon; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Additional paid leave

Employee discounts

Workplace banking

Career development programs

Job summary

Petstock is seeking a Store Manager to lead a passionate team and deliver world-class customer service across our store. You will mentor staff, drive sales targets, ensure stock integrity and uphold safety standards while maintaining a welcoming, inclusive store culture.

You’ll recruit and onboard new team members, collaborate with local marketing, and foster community connections in the retail environment. This role offers growth within the Petstock group.

Qualifications

• Experience in a similar store leadership role or ready to take that next step
• Strong leadership with the ability to motivate and build a high-performing team
• Ability to drive safe Work, Health & Safety practices

Responsibilities

• Lead by example and mentor your team daily
• Coach your team to develop knowledge and skills
• Deliver exceptional customer service and sales results
• Maintain stock accuracy and store integrity
• Recruit, onboard and induct new team members
• Create a fun, inclusive in-store culture
• Coordinate local marketing opportunities and sponsorships

Skills

Leadership

Sales target achievement

Customer experience

Team mentoring

People skills

Prioritisation

Job description

Petstock is seeking a Store Manager to lead a passionate team and deliver world-class customer service across our store. You will mentor staff, drive sales targets, ensure stock integrity and uphold safety standards while maintaining a welcoming, inclusive store culture.

You’ll recruit and onboard new team members, collaborate with local marketing, and foster community connections in the retail environment. This role offers growth within the Petstock group.