Store Manager - Lead Fashion Retail & Customer Experience (Hornsby)

Retail - Black Pepper; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Generous discounts

Community collaboration

Training and development

In-store incentives

Mental health support

Job summary

Brand Collective's Black Pepper Hornsby store is seeking a Store Manager to lead daily operations, drive sales and ensure exceptional customer service. You will manage a passionate team, oversee stock, rosters and merchandising, and uphold brand standards to create a welcoming shopping environment.

The ideal candidate is a customer-focused leader with experience coaching teams, strong organisational skills and a flair for visual merchandising.

Qualifications

• Customer-focused retail leader with passion for in-store experience.
• Proven ability to coach, develop and motivate a team to meet sales targets.
• Strong organisational, communication and merchandising skills.

Responsibilities

• Lead, coach and motivate the store team to achieve sales targets and deliver an exceptional customer experience.
• Take ownership of day-to-day store operations, ensuring the store is organised, efficient and aligned with brand standards.
• Manage stock levels and inventory processes, including replenishment and turnover control.
• Develop and manage monthly staff rosters within budget and labour hours.
• Maintain high visual merchandising standards to reflect the Black Pepper brand.
• Monitor store performance and identify opportunities to drive sales and customer engagement.

Skills

Store management

Leadership

Customer service

Retail operations

Job description

Brand Collective's Black Pepper Hornsby store is seeking a Store Manager to lead daily operations, drive sales and ensure exceptional customer service. You will manage a passionate team, oversee stock, rosters and merchandising, and uphold brand standards to create a welcoming shopping environment.

The ideal candidate is a customer-focused leader with experience coaching teams, strong organisational skills and a flair for visual merchandising.