Store Manager - Black Pepper Hornsby

Retail - Black Pepper; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Generous discounts

Community collaboration

Training and development

In-store incentives

Mental health support

Job summary

Brand Collective's Black Pepper Hornsby store is seeking a Store Manager to lead daily operations, drive sales and ensure exceptional customer service. You will manage a passionate team, oversee stock, rosters and merchandising, and uphold brand standards to create a welcoming shopping environment.

The ideal candidate is a customer-focused leader with experience coaching teams, strong organisational skills and a flair for visual merchandising.

Qualifications

• Customer-focused retail leader with passion for in-store experience.
• Proven ability to coach, develop and motivate a team to meet sales targets.
• Strong organisational, communication and merchandising skills.

Responsibilities

• Lead, coach and motivate the store team to achieve sales targets and deliver an exceptional customer experience.
• Take ownership of day-to-day store operations, ensuring the store is organised, efficient and aligned with brand standards.
• Manage stock levels and inventory processes, including replenishment and turnover control.
• Develop and manage monthly staff rosters within budget and labour hours.
• Maintain high visual merchandising standards to reflect the Black Pepper brand.
• Monitor store performance and identify opportunities to drive sales and customer engagement.

Skills

Store management

Leadership

Customer service

Retail operations

Job description

Black Pepper creates stylish, elegant women’s fashion that not only looks beautiful but also makes her feel confident, valued and celebrated. Whether it’s our products, our service, or our community engagement, we strive to leave a lasting impact on the lives we touch.

We put our ladies at the heart and soul of everything we do, celebrating their individual character and charm so they look and feel fabulous in their own unique way.

ROLE IN A NUTSHELL

We’re looking for an enthusiastic and driven Store Manager to lead our Black Pepper store in Hornsby. As the Store Manager, you’ll be responsible for overseeing daily store operations, driving sales, and ensuring exceptional customer service. You’ll lead a passionate team, manage inventory, maintain visual merchandising standards, and create a welcoming shopping experience for our customers.

*Please note this is a Full-Time position with every other weekend off. (Week 1 Monday-Friday and Week 2 Tuesday-Saturday)

WHAT YOU’LL BE DOING

• Lead, coach and motivate the store team to achieve sales targets and deliver an exceptional customer experience.
• Take ownership of the day-to-day store operations, ensuring the store is organised, efficient and operating to brand standards.
• Manage stock levels and inventory processes, including replenishment, stock organisation and minimising stock discrepancies.
• Develop and manage monthly staff rosters, ensuring appropriate coverage while operating within allocated labour hours and budget.
• Maintain high visual merchandising standards, ensuring the store consistently reflects the Black Pepper brand and creates an inspiring shopping environment.
• Monitor store performance and identify opportunities to drive sales, improve customer engagement and achieve key business objectives.

ABOUT YOU

• A passionate and customer-focused leader who thrives on creating an exceptional in-store experience and building genuine connections with customers.
• An experienced people leader who can coach, develop and motivate a team to achieve sales targets and deliver consistently high standards.
• A confident and engaging communicator who builds strong relationships with customers, team members and key stakeholders.
• Highly organised and commercially minded, with the ability to prioritise effectively and confidently manage the fast-paced demands of a retail store.
• Naturally proactive and solutions-focused, with a strong eye for detail and pride in maintaining high standards across store presentation, styling and visual merchandising.
• Fashion-forward with a genuine passion for the Black Pepper brand and an understanding of how great styling and customer service can drive sales.

JUST SOME PERKS WE OFFER

• Generous discounts – Up to 50% off top brands like Review, Superdry, Yarra Trail and Elka Collective!
• Community collaboration - Our commitment to community and charity including our collaboration withOvarian Cancer Australia,regular morning teas and fashion shows
• Training and development – We want you to grow and get the most out of your role
• In-store incentives
• Well-being matters – Free access to Mental Health Professionals through our Employee Assistance Program.
• And more…Because work should come with awesome perks!

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!

At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance.