Store Manager: Lead a High-Energy Pet Care Team

Petstock Group; Fairy Meadow; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mental health and wellbeing support

Sustainability and community programs

Additional paid leave up to 2 weeks +

Family-friendly leave policies

Job summary

Petstock Wollongong is seeking a dedicated Store Manager to lead a passionate team and deliver world-class customer service within the Petstock Group. This role offers a fun, inclusive culture and opportunities for career growth within our retail operations team.

You will mentor and coach your team, lead by example on customer experience, and ensure stock integrity while adapting to changing conditions. Embrace local marketing and community sponsorships to drive store success.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated drive to achieve and exceed sales target.
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, committed to fostering a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target drive

Team leadership

People management

Health & Safety

Business acumen

Adaptability

Interpersonal skills

Job description

Petstock Wollongong is seeking a dedicated Store Manager to lead a passionate team and deliver world-class customer service within the Petstock Group. This role offers a fun, inclusive culture and opportunities for career growth within our retail operations team.

You will mentor and coach your team, lead by example on customer experience, and ensure stock integrity while adapting to changing conditions. Embrace local marketing and community sponsorships to drive store success.