Pet-Loving Store Leader | Elevate Customer Experience & Growth

Petstock Rural Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Mental health support

Sonder mental health service

Additional paid leave

Parental leave

Health and wellness discounts

Workplace Banking

Job summary

Petstock Group in Melbourne is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, and embed a strong safety culture while managing stock and daily operations.

Join a diverse, inclusive culture with leadership development and family & pet benefits across Petstock Group & Woolworths Group, shaping daily in-store experiences for our customers and their pets.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated drive to achieve and exceed sales target.
• Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, committed to fostering a culture of safety within your team.
• Recruit, onboard, and induct high‑calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Create a fun, supportive in‑store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target drive

Team motivation

Safety culture

Stock control

People relations

Job description

Petstock Group in Melbourne is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, and embed a strong safety culture while managing stock and daily operations.

Join a diverse, inclusive culture with leadership development and family & pet benefits across Petstock Group & Woolworths Group, shaping daily in-store experiences for our customers and their pets.