Retail Store Manager — Lead a High-Performing Pet Retail Team

PETstock Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder mental health, financial & well

Additional Paid leave (2 weeks) & 4 wk

Health & wellbeing discount

Job summary

Petstock Artarmon is seeking a Retail Store Manager to lead a passionate team and deliver world-class customer service. You will drive sales, champion safety, and foster a positive store culture while mentoring colleagues and ensuring stock integrity.

The role emphasizes coaching, customer excellence, and local community engagement, with opportunities to contribute to marketing and store success within the Petstock Group.

Qualifications

• Experience in a similar retail store leadership role.
• Demonstrated drive to achieve and exceed sales target.
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, committed to fostering a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Retail leadership

Sales target achievement

Team building

People skills

Health & Safety

Adaptability

Customer relationships

Job description

Petstock Artarmon is seeking a Retail Store Manager to lead a passionate team and deliver world-class customer service. You will drive sales, champion safety, and foster a positive store culture while mentoring colleagues and ensuring stock integrity.

The role emphasizes coaching, customer excellence, and local community engagement, with opportunities to contribute to marketing and store success within the Petstock Group.