Retail Store Manager: Lead Teams & Top Customer Experience

Petstock Tasmania; Fairy Meadow; On-site; AUD 85,000 - 110,000; Full time

Job summary

Petstock Wollongong is seeking a Store Manager to lead a passionate team and deliver world-class customer service that the Petstock Group is known for. This is a pivotal role where strong leadership drives sales and store success.

You will mentor and develop your team, recruit talent, manage stock with integrity, and foster a safe, inclusive culture. The ideal candidate has store leadership experience, a proven sales record, and adaptability to changing conditions.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in retail management.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership to motivate and build a high-performing team with a positive culture.
• Ability to prioritise and manage conflicting priorities to complete tasks on time.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with customers and team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to improve knowledge and skills.
• Deliver an exceptional customer experience by leading from the front.
• Foster a strong safety mindset and culture within the team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively with accuracy and stock integrity processes.
• Stay up-to-date on pet care, products, and services.
• Create a fun, supportive in-store culture where the team loves to work.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team leadership

Prioritisation

Health & safety

Business acumen

Adaptability

Interpersonal skills

Job description

Petstock Wollongong is seeking a Store Manager to lead a passionate team and deliver world-class customer service that the Petstock Group is known for. This is a pivotal role where strong leadership drives sales and store success.

You will mentor and develop your team, recruit talent, manage stock with integrity, and foster a safe, inclusive culture. The ideal candidate has store leadership experience, a proven sales record, and adaptability to changing conditions.