Retail Store Manager - Wollongong

Petstock Tasmania; Fairy Meadow; On-site; AUD 85,000 - 110,000; Full time

Job summary

Petstock Wollongong is seeking a Store Manager to lead a passionate team and deliver world-class customer service that the Petstock Group is known for. This is a pivotal role where strong leadership drives sales and store success.

You will mentor and develop your team, recruit talent, manage stock with integrity, and foster a safe, inclusive culture. The ideal candidate has store leadership experience, a proven sales record, and adaptability to changing conditions.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in retail management.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership to motivate and build a high-performing team with a positive culture.
• Ability to prioritise and manage conflicting priorities to complete tasks on time.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with customers and team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to improve knowledge and skills.
• Deliver an exceptional customer experience by leading from the front.
• Foster a strong safety mindset and culture within the team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively with accuracy and stock integrity processes.
• Stay up-to-date on pet care, products, and services.
• Create a fun, supportive in-store culture where the team loves to work.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team leadership

Prioritisation

Health & safety

Business acumen

Adaptability

Interpersonal skills

Job description

Take on the role of Store Manager at Petstock Wollongong and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

With a fun, friendly, and inclusive culture, you'll have every opportunity to grow your career within our retail operations team.

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Your Recruitment Journey with Petstock

• Introductory Phone Screen - If shortlisted, one of our friendly Recruitment Team members will contact you to discuss your experience and the opportunity.
• Face-to-Face Interview - Meet your potential leader, learn more about the role, and showcase your leadership experience.
• Pre-Employment Checks - Successful candidates will be required to complete pre-employment screening, including two reference checks and a police check.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.