Store Manager — Global Pop-Culture Retail Leader

POP MART OCEANIA PTY LTD; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Monthly product incentives

Performance bonus

POP LAND pass

Creative retail environment

Career progression

Job summary

POP MART is looking for an experienced Store Manager to lead a high-volume retail location in Australia. You will drive team performance, customer experience, and operational excellence in a fast-paced environment, working with a diverse team of collectors and customers.

The role offers the opportunity to influence store strategy and guest satisfaction daily. Join POP MART as we expand across Australia and New Zealand, with weekly product releases, incentives, and a dynamic, inclusive culture.

Qualifications

• Experienced Store Manager from a high-volume retail environment.
• Confident and engaging people leader.
• Commercially focused with a proven track record of delivering results.
• Skilled at coaching and developing teams.
• Organised, resilient and adaptable.
• Passionate about customer experience and operational excellence.

Responsibilities

• Lead & Develop the Team: recruit, coach and develop high-performing teams.
• Drive Commercial Results: deliver sales, wage and KPI targets.
• Lead Store Operations: manage inventory, deliveries and stock control.
• Champion Customer Experience: ensure exceptional service standards and memorable experiences.

Skills

Store management

People leadership

Customer experience

Operational excellence

Job description

POP MART is looking for an experienced Store Manager to lead a high-volume retail location in Australia. You will drive team performance, customer experience, and operational excellence in a fast-paced environment, working with a diverse team of collectors and customers.

The role offers the opportunity to influence store strategy and guest satisfaction daily. Join POP MART as we expand across Australia and New Zealand, with weekly product releases, incentives, and a dynamic, inclusive culture.