Senior Client Advisor | Full-time | Sydney

LVMH Group; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Merchandise benefits

Milestone gifts

Career opportunities

Training and development

Mentoring from management

Job summary

Tiffany & Co. in Sydney seeks a Senior Client Advisor to deliver the Tiffany Experience on the shop floor, applying consultative selling and product expertise to nurture client relationships.

You will contribute to achieving individual and store sales targets, mentor junior Client Advisors, and support opening and closing duties while upholding the brand’s luxury standards and commitment to exceptional service.

Qualifications

• Minimum two years retail experience, preferably in jewelry.
• Excellent verbal and written communication.
• Strong computer skills: Word, Excel and CRM.
• Flexible schedule including evenings, weekends and public holidays.
• Experience in a luxury retail environment preferred.
• Gemology certificate/Diploma preferred.

Responsibilities

• Meet annual net sales targets by cultivating strong customer relationships and delivering the Tiffany Experience.
• Assist customers with merchandise selections using consultative selling.
• Cultivate customers with personalized interactions and build client loyalty.
• Mentor and coach Client Advisors to help them achieve sales plans.
• Support store opening and closing duties and ensure smooth floor operations.
• Ensure health, safety and welfare of team members on shift.

Skills

Clienteling

Sales excellence

Communication

CRM

MS Office

Education

Gemology certificate/diploma preferred

Tools

CRM

MS Office

Job description

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

In this exciting role you will honor the customer by delivering the highest standards of Tiffany’s customer service, utilizing strategic selling, product expertise and proactive client follow up.

You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.

We are currently seeking Senior Client Advisors within our Sydney store locations.

Responsibilities:

• Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
• Cultivate customers with personalized interactions
• Learn and execute practices to achieve high client repeat rate
• Embody and inspire the highest luxury standards in presentation and behavior
• Manage customer issues/complaints
• Become an active member of store team to support the initiatives and efforts of the store and the company
• Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
• Support Client Advisors in achieving their sales plans through mentoring and coaching

Experience:

• Minimum two years retail experience preferably within the jewelry industry
• Previous expert selling experience
• Demonstrable problem-solving ability
• Excellent communications skills – verbal and written
• Strong computer skills – Word, Excel and CRM
• Flexible working availability, including evenings, weekends and public holidays
• Previous experience in a luxury retail environment
• Gemology Certificate/Diploma preferred

Benefits and perks

• Generous salary, employee merchandise benefits and milestone gifts.
• High performing, caring, fun and dynamic team.
• Culture focused on collaboration, innovation, wellbeing and growth.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive and socially connected team environment.

About the business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.