Store Manager | AG LEGO Certified Stores (Broadway)

AG LEGO® Certified Stores; Broadway; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts

Wellbeing

Parental Leave

Career Development

Bonus & Perks

Job summary

LEGO® Certified Stores Broadway is seeking a Store Manager to lead daily operations, drive sales, and deliver outstanding customer experiences in a vibrant LEGO environment.

You will manage inventory, merchandising, staff scheduling, and KPI performance while mentoring a team of retail professionals and upholding brand standards.

The role requires at least 3 years supervisory retail experience, a passion for LEGO, and a collaborative, fun culture that motivates teams and engages kids.

Qualifications

• Minimum 3 years of supervisory retail experience.
• Proven ability to lead a high-performing sales team.
• Passion for LEGO and creating engaging customer experiences.

Responsibilities

• Oversee daily store operations and financial performance.
• Lead and develop the store team with coaching and training.
• Manage inventory, merchandising, and stock control.
• Schedule staff and ensure peak coverage for busy periods.
• Drive customer loyalty through outstanding service and engagement.
• Analyse sales data and report on profitability and KPIs.
• Ensure compliance with policies, health and safety rules.
• Collaborate on online order fulfillment and in-store activations.

Skills

Leadership

Sales Experience

Customer Service

Inventory Management

Staff Scheduling

Merchandising

Job description

Store Manager | LEGO® Certified Stores (Broadway)

Broadway, New South Wales 2007, Australia

Full-time Permanent Mid-level Senior

Posted 13 Oct 2026

Description

Our LEGO® Certified Store in Broadway is looking for a new Store Manager. The store features life-sized LEGO® models, a Pick-a-Brick wall, hard-to-find product releases, and amazing bricks in hands engagement opportunities. Designed in partnership with the LEGO® Group, this store is an integral part of our LEGO® Certified Store network.

Your Role:

As the Store Manager, you will be responsible for overseeing daily operations, ensuring the store meets its financial targets, and fostering a positive and engaging environment for both customers and team. Your leadership will be crucial in maintaining the brand's reputation and enhancing customer loyalty in a competitive retail landscape. Create an environment where creativity and imagination define the future of play and strive for outstanding results in customer experience and sales performance.

Your Purpose:

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries in a professional manner.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

To be successful for this role:

• At least 3 years of supervisory experience in a retail environment.
• Ability to build a high-performing & results driven team in sales and customer experience.
• Epitomise professionalism but recognise the importance of a fun, encouraging and welcoming team environment and have a genuine passion for LEGO®
• Be self-motivated, driven, results orientated and can demonstrate success in achieving KPI’s within a retail atmosphere
• Demonstrate an ability to develop, inspire and coach a small team of retail professionals and can connect the team to the essence of the LEGO® brand

Why work with us?

• Discounts & Perks– Enjoy generous discounts across LEGO®
• Wellbeing – We invest in your mental health and wellbeing through training, EAP etc.
• Parental Leave Policy – For both permanent & casual employees and primary & secondary carer
• Career Development & Training – Opportunities be a part of our training workshops
• Bonus & Perks – Enjoy performance incentives & endless recognition for all your hard work

Although it is important to have a great record and experience in retail, we are also interested in individuals who are comfortable and experienced in engaging with kids to deliver amazing bricks in hands experiences.