Store Manager: LEGO Brand Experience & Growth

Kennedy Consolidated; Ryde; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across LEGO

Wellbeing programs

Parental leave policy

Training opportunities

Performance incentives

Job summary

LEGO Certified Stores Broadway is seeking a Store Manager to oversee daily operations, drive sales, and uphold exceptional customer experiences. You will lead a team, manage inventory, merchandising, and scheduling while maintaining brand standards and safety policies.

The role emphasizes developing staff, achieving financial targets, and delivering engaging LEGO activities both in-store and for online orders. A minimum of 3 years in retail supervisory roles and a passion for LEGO are essential.

Qualifications

• 3+ years of supervisory experience in a retail environment.
• Ability to build a high-performing, results-driven team in sales and customer experience.
• Professionalism with a fun, welcoming team environment and passion for LEGO®.

Responsibilities

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries in a professional manner.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

Skills

Store leadership

Retail sales

Inventory management

Staff scheduling

Customer service

KPI achievement

Job description

LEGO Certified Stores Broadway is seeking a Store Manager to oversee daily operations, drive sales, and uphold exceptional customer experiences. You will lead a team, manage inventory, merchandising, and scheduling while maintaining brand standards and safety policies.

The role emphasizes developing staff, achieving financial targets, and delivering engaging LEGO activities both in-store and for online orders. A minimum of 3 years in retail supervisory roles and a passion for LEGO are essential.