Store Manager

The Country Care Group; Wangaratta; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Leadership Academy

Flare HR discounts

Discounted health insurance

Job summary

The Country Care Group is seeking a Store Manager for our Wangaratta locations. You will lead day-to-day operations, coach teams, drive sales growth and ensure outstanding customer service with expert product advice.

You will manage two sites, develop staff, monitor KPIs, and build strong relationships with healthcare professionals and clients to grow opportunities. A proactive leader with budgeting and planning skills is essential.

Qualifications

• Experience managing retail stores or stores leadership roles.
• Ability to coach and develop teams to meet targets.
• Strong budgeting, stock management and operational planning skills.
• Excellent communication and interpersonal skills with customers and stakeholders.

Responsibilities

• Lead and develop store teams: coach, motivate, and set clear performance targets.
• Drive sales performance and monitor KPIs across both sites.
• Deliver outstanding customer service with expert product advice.
• Oversee staffing, inventory, deliveries, and daily operations.
• Build relationships with healthcare professionals and clients to grow opportunities.
• Support budgeting, forecasting and sales planning to improve profitability.

Skills

Retail management

Team leadership

Performance coaching

Budgeting

Customer service

Stock management

Operational planning

Communication

Tools

POS systems

Microsoft Excel

Job description

Based at our Wangaratta store, you'll lead its day-to-day operations and sales performance. You'll support and develop your teams, drive sales growth and ensure customers receive outstanding service and expert product advice across both locations. Working closely with the wider business, you'll implement sales strategies, identify opportunities to grow market share and foster a positive, customer-focused culture.

Key responsibilities

• Lead and develop your teams: Coach, motivate and support team members, provide ongoing product training and establish clear performance expectations.
• Drive sales and performance: Monitor sales results, work towards KPIs and implement strategies to improve performance across both locations.
• Deliver exceptional customer service: Lead by example to ensure customers receive professional advice and personalised solutions to meet their needs.
• Manage store operations: Oversee staffing, inventory, deliveries, workloads and daily operational requirements across both sites.
• Build strong relationships: Develop and maintain relationships with Occupational Therapists, healthcare professionals, clients and other key stakeholders to generate business opportunities.
• Support financial performance: Assist with budgeting, forecasting and sales planning to improve profitability and grow market share.
• Maintain company standards: Uphold CCG policies, procedures and values while promoting a safe, professional and welcoming environment.

About you

Previous experience in retail management, store leadership or a similar sales-focused management role.

Demonstrated ability to lead, coach and develop a team to achieve performance targets.

Strong commercial awareness, including sales performance, budgeting, stock management and operational planning.

Excellent communication and interpersonal skills, with the ability to build productive relationships with customers and stakeholders.

Strong organisational skills and the ability to manage competing priorities across multiple locations.

Confidence using computer systems and maintaining accurate operational records.

A proactive, solutions-focused approach and a commitment to delivering great customer outcomes.

Experience in healthcare, medical equipment, mobility products or assistive technology would be an advantage, but we're equally interested in capable retail leaders who bring the right attitude, commercial mindset and willingness to learn.

A National Police Check and NDIS Worker Screening clearance are required for this role.

COVID-19 and annual flu vaccination is required for this role.

About us

Established in 1997, Country Care Group is an Australian family-owned and operated business with more than 700 employees across a diverse range of operations nationwide. We are a leading supplier of assistive technology, mobility equipment and in-home aids, helping people living with disability, mobility challenges and age-related needs live more independently. Our mission is to empower people to improve their everyday lives through innovative healthcare solutions. Our values of Integrity, Respect, Leadership, Passion and Accountability guide the way we work with our customers, our colleagues and our communities.

Leadership development:

Access to our CCG Leadership Academy to build your leadership skills and support your career growth.

Employee benefits:

Access to Flare HR, offering discounts across a range of national and international brands, plus discounted health insurance.

A supportive team culture:

Work in an inclusive environment where collaboration, respect and accountability matter.

A rewarding industry:

Make a genuine difference by helping customers access products and solutions that improve their quality of life.

An established Australian business:

Join a family-owned organisation with more than 700 employees and a national network of company and member stores.