Store Operations & Customer Experience Leader

Foot Locker; Canterbury-Bankstown; On-site; AUD 90,000 - 120,000; Full time

Job summary

Foot Locker in Canterbury-Bankstown, NSW, seeks a Store Manager to lead daily operations, coach the team, and deliver an exceptional in-store Customer Experience. You will oversee training, merchandising, asset protection, and store performance to meet sales and profit goals.

In the absence of the Store Manager you will assume duties with integrity and urgency, guiding staff through omni-channel initiatives and customer-focused service, while maintaining flexible hours including nights and

Qualifications

• At least 1 year of leadership in a customer-facing sales setting.
• Strong ability to engage customers and deliver an elevated experience.
• Flexible availability – nights, weekends, and holidays.
• Ability to analyze problems and financial implications.

Responsibilities

• Coaching and motivating the team to drive sales and exceptional service.
• Ensure high customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, and operational goals.
• Act as a liaison between customers, staff and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer engagement

Sales coaching

Team motivation

Product knowledge

Analytical thinking

Integrity

Availability

Job description

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

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