Store Manager

Torode Xocolatl Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Torode Xocolatl Pty Ltd invites applications for a Café/Store Manager to oversee daily operations at our Melbourne store(s) in Kew or Canterbury. You will lead staff, manage stock, and ensure exceptional customer service and product quality.

We value strong leadership, food safety compliance, and a passion for artisan chocolate. Barista knowledge and retail/hospitality experience are highly desirable, with opportunities for growth in a dynamic team.

Qualifications

• Proven experience in a managerial role within the hospitality or retail industry.
• Understanding of food safety standards and regulations.
• Strong leadership to motivate and inspire a team.
• Excellent organizational and multitasking abilities.
• Proficiency in inventory management and financial oversight.
• Understanding of social media and marketing principles.
• Passion for high-quality chocolate and beverage products.
• Australian Citizenship or Permanent Residency essential.
• Barista knowledge is highly desirable.

Responsibilities

• Oversee daily operations of the Kew or Canterbury store.
• Lead staff to ensure smooth operations and top service.
• Assist rostering and optimise staffing levels.
• Manage stock orders and supplier relationships.
• Oversee banking activities and daily financials.
• Maintain quality and safety standards, and comply with regulations.
• Provide strong leadership to foster a positive team environment.
• Drive merchandising to boost sales and customer experience.

Skills

Staff management

Stock management

Customer service

Leadership

Barista knowledge

Food safety

Marketing basics

Job description

Are you passionate about artisan chocolate and customer service? Newly created role for a Store Manager to manage one of our stores in Melbourne.

We are excited to announce an opening for a dynamic, driven, and dedicated Store Manager to join our team.

Our two Xocolatl cafes in Kew and Canterbury Melbourne offer an unparalleled opportunity for someone who is passionate about both customer service and artisan chocolate.

We are excited to announce an opening for a dynamic, driven, and dedicated Store Manager to join our team.

Our two Xocolatl cafes in Kew and Canterbury Melbourne offer an unparalleled opportunity for someone who is passionate about both customer service and artisan chocolate.

Job Description

As the Café/store Manager, you will be responsible for overseeing the daily operations of our Kew or Canterbury store.

Your leadership will ensure that the store operates smoothly and efficiently, maintaining the highest standards of quality and customer service.

Key Responsibilities

• Staff Management: Assisting with rostering to ensure optimal staffing levels and team efficiency
• Stock Management: Ordering of stock, inventory control, and maintaining relationships with suppliers.
• Banking and Financial Oversight: Handle daily banking activities
• Quality Assurance: Ensure all café/store operations meet the highest standards of quality and safety. Implement and maintain quality assurance processes, conduct regular inspections, and ensure compliance with industry regulations.
• Supervisory Leadership: Provide strong leadership and support to the café/store team fostering a positive and productive work environment
• Merchandising: Develop and implement merchandising strategies to maximize sales and enhance the customer experience.
• Training: Assist with staff training

Qualification and Experience

• Proven experience in a managerial role within the hospitality or retail industry
• An understanding of food safety standards and regulations
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent organizational and multitasking abilities
• Proficiency in inventory management and financial oversight
• An understanding of social media and marketing principles
• Passion for high-quality chocolate and beverage products
• Exceptional customer service skills and a commitment to maintaining high standards
• Australian Citizenship or Permanent Residency essential
• Barista knowledge and experience is highly desirable

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a passionate and dedicated team.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.