Store Manager

Rationale Skincare Pty Ltd; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

RATIONALE Hyde Park Store seeks a Store Manager to lead a luxury client experience, drive sales and KPI performance, and manage an expert store team. You will deliver skincare analyses, tailor product plans, and perform premium facial treatments as part of an elevated retail experience.

The role focuses on cultivating a high-performing culture, operational excellence, and ongoing staff development within a prestige skincare brand.

Qualifications

• Qualification in beauty, skin, or dermal therapy.
• Experience delivering excellent client service in luxury retail or spa.
• Experience leading high-performing teams and developing staff.
• Experience driving sales and commercial results.
• Experience implementing operational excellence and administrative processes.
• Passion for skincare and building client relationships.
• Strong interpersonal skills, time management, and organisational abilities.
• Willingness to engage in ongoing education and team collaboration.

Responsibilities

• Lead the store team to deliver luxury end-to-end client retail experiences.
• Drive sales initiatives to meet store KPIs and report to leadership.
• Manage rostering and smart booking scheduling for store services.
• Oversee store operations and administrative tasks.
• Provide informative skin analyses and tailored skincare plans.
• Perform RATIONALE facial treatments using non-invasive modalities.
• Support onboarding and ongoing training for the team.

Skills

People leadership

Sales driven

Client service

Time management

Organisational skills

Team development

Relationship building

Education

Beauty/skin/dermal therapy qualification

Job description

• The role: Store Manager
• The roster: Full-Time (38 hours per week), on Tuesday-Saturday
• The location: RATIONALE Hyde Park
• You will deliver luxury end-to-end client retail experiences
• You will drive the people leadership and development of your store team
• You will lead a positive, high-performing team culture
• You will lead sales initiatives to drive commercial success, meeting store KPIs
• You will deliver sales reporting to your retail leadership team
• You will manage the rostering and smart booking scheduling of your store and its services
• You will oversee and manage store operations and administration tasks
• You will be empowered with an education onboarding program and ongoing training
• You will provide informative skin analysis and tailored skincare product plans to your clients
• You will perform RATIONALE’s world-class luxury facial treatments, with use of non-invasive modalities and massage techniques

LUMINOUS BENEFITS

ABOUT YOU

• A qualification in beauty, skin, or dermal therapy
• Experience delivering excellent client service in a retail, luxury, spa or clinic environment, in a similar role
• Experience in leading high-performing teams, and supporting individual performance and development goals
• Experience in leading and driving sales results and commercial success
• Experience in implementing operational excellence and administrative processes
• Passion for skincare, building client rapport and relationships, and delivering on client skin goals
• Excellent interpersonal skills, proactive time management and organisational skills
• Openness to ongoing education and team collaboration within a positive team culture

ABOUT US

At RATIONALE, we bring science to luxury skincare. From our 14,000 sqm Global Headquarters in Kyneton, Victoria, we pioneer Skin Identical formulations and transformative treatments—trusted by dermatologists, surgeons, and beauty editors alike.

Guided by our values of guardianship, integrity, teamwork, agility, positivity, initiative, and accountability—we are dedicated to advancing skin health, redefining client care through our Six Pillars of Skin Health.

To explore the luminous world of RATIONALE, visit our Careers Hub - https://rationale.com/pages/careers