Customer Service Specialist

Laser Clinics Group; Sydney; Hybrid; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Discounts on treatments

Product allowance

Employee Assistance Program (EAP)

Job summary

Laser Clinics Group is seeking a Customer Service Specialist to support Skinstitut across Australia, New Zealand and Canada. The role is a 10-month contract, part-time at 22.5 hours per week, based at our Seven Hills warehouse.

You’ll deliver exceptional service to clients and clinics through phone and email channels. Gain exposure to eCommerce, product content loading, and cross-functional collaboration with Marketing and Supply Chain.

Qualifications

• Experience in customer service or customer-facing roles.
• Strong communication and stakeholder relationship skills.
• Proficiency with MS Office; SAP, Shopify or BigCommerce a plus.

Responsibilities

• Be the trusted point of contact for Skinstitut customers and clinic teams via phone and email.
• Resolve customer inquiries while meeting service levels and maintaining positive outcomes.
• Support and maintain eCommerce platforms; troubleshoot orders and process requests.
• Load and maintain products, promotions, and content across online platforms.
• Collaborate with Marketing, Supply Chain and internal teams to drive campaigns and improve CX.
• Provide reporting on customer interactions, portal performance, inventory, pricing, and metrics.

Skills

Customer service

Account support

Stakeholder management

Communication

Attention to detail

Fast-paced environment

Tools

Excel

PowerPoint

SAP

Shopify

BigCommerce

Job description

Ready for New Beginnings? Confident Careers Start Here.

At Laser Clinics Group, our purpose is clear we help more people feel confident in their own skin and that starts with helping our people feel confident in their careers.

We are seeking a Customer Service Specialist to join our Skinstitut team on a 10-Month Contract. This is a part-time role working 22.5 hours a week, based at our warehouse in Seven Hills where you’ll play a key role in supporting both our clients and clinic teams across Australia, New Zealand and Canada.

We’re seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin.

To Help You Feel Confident in Your Own Skin, We Offer

Rewards That Recognise You: Enjoy heavily discounted treatments and a generous product allowance to spend on our renowned Skinstitut skincare brand – all supporting you to feel the best version of you.

Confidence in Your Wellbeing: Gain access to our Employee Assistance Program (EAP) whenever you need support. Enjoy the flexibility of a fully remote role and paid birthday leave!

Confidence in Your Contribution: As Customer Service Specialist your work will directly shape how our brands show up across all channels. From enhancing the customer experience to driving client engagement and retention, you’ll play a key role in delivering high-quality service that strengthens brand loyalty.

Confidence in Community: Join a supportive team that celebrates every milestone. Immerse yourself in a culture where achievements are recognised.

How You'll Make an Impact

• Be the trusted point of contact for Skinstitut customers and clinic teams, delivering exceptional support across phone and email channels.
• Manage and resolve customer enquiries efficiently while maintaining service level agreements and ensuring positive customer outcomes.
• Support and maintain our eCommerce platforms, including troubleshooting order issues, processing customer requests, and ensuring a seamless online purchasing experience.
• Load and maintain products, promotions, and website content across online platforms, ensuring information is accurate, current, and engaging.
• Partner closely with Marketing, Supply Chain, and other internal teams to coordinate campaigns, improve customer experience, and support business initiatives.
• Drive continuous improvement by maintaining data integrity, supporting automation initiatives, and identifying opportunities to enhance the customer experience.
• Provide reporting and insights on customer interactions, portal performance, inventory, pricing, and operational metrics.
• Build strong relationships with clinic teams, supporting product enquiries, marketing collateral requirements, and operational needs.
• Contribute to the ongoing success of the Supply Chain function through collaboration, problem-solving, and proactive support.

What You'll Bring to the Team

• Experience within beauty is highly regarded.
• Previous experience in a customer service, account support, or customer-facing role.
• Strong communication and stakeholder management skills with the ability to build trusted relationships.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint. Previous use of SAP, Shopify or Big commerce would be highly regarded.
• Excellent organisational skills with the ability to prioritise, multitask, and problem-solve effectively.
• A customer-first mindset with a proactive and solutions-focused approach.
• High attention to detail and a passion for improving systems, processes, and customer experiences.
• The ability to thrive within a fast-paced, collaborative environment.

Why choose Skinstitut

We're the industry leader in beauty and aesthetic treatments, but what truly sets us apart is our people. Confidence isn't just what we deliver to our clients – it's what we build in our teams.

With over 150 clinics across Australia, New Zealand and Canada, we're passionate about helping millions of people feel confident every day. Skinstitut is a trusted professional skincare brand, and our team plays a critical role in helping our clinics and partners achieve exceptional results for their businesses and their clients.

When you join Laser Clinics Group, you become part of a team built on Passion, Care and Determination, where People, Expertise and the Freedom to be You drive everything we do.

Visit us at laserclinics.com.au

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