Store Leader: Customer Experience & Team Growth

Oscar Wylee Pty Ltd.; Melbourne; On-site; AUD 55,000 - 64,000; Full time

Benefits offered by this job

Free prescription glasses

Family & Friends discounts

Parking at Cranbourne

Google Suite & Hibob access

Career growth opportunities

Job summary

Oscar Wylee is seeking a Store Manager for Cranbourne Park Shopping Centre to lead a team, oversee daily store operations, and partner with a Store Partner to deliver outstanding customer care and results.

No optical experience required; we will train you. This role offers earnings in the 55k-64k range plus super and bonus, parking, discounts, and strong career progression in a growing eyewear company with 140 stores.

Qualifications

• Previous leadership experience in retail, coaching people and driving results.
• Experience supporting rosters, labour planning, or store performance.
• Passion for delivering great customer experiences.
• Interest in developing decision-making, coaching, and team culture.
• No optical experience required; training provided.

Responsibilities

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

Job description

Oscar Wylee is seeking a Store Manager for Cranbourne Park Shopping Centre to lead a team, oversee daily store operations, and partner with a Store Partner to deliver outstanding customer care and results.

No optical experience required; we will train you. This role offers earnings in the 55k-64k range plus super and bonus, parking, discounts, and strong career progression in a growing eyewear company with 140 stores.