Store Manager - Optics & Customer Experience Lead

Oscar Wylee Pty Ltd.; Greater Bendigo; Hybrid; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Free prescription glasses every six个月

Family & Friends discounts twice ayear

Convenient Bendigo Marketplace store

Job summary

Oscar Wylee invites a Store Manager to lead and inspire a team at Bendigo Westfield Shopping Centre, overseeing day-to-day operations and delivering outstanding customer care alongside our optometry partners.

You will drive service excellence, coach staff, and manage rosters and budgets while maintaining compliance and performance standards. No optical experience required; we’ll train you in optical retail and patient care.

Qualifications

• Experience leading or coaching teams in a retail environment.
• Proven ability to drive results without high-pressure sales tactics.
• Passion for delivering exceptional customer experiences and coaching teams.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support the team to reach goals through genuine customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on support in-store with sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Retail leadership

Team coaching

Customer experience

Decision making

Team culture

Tools

Google Suite

Deputy

Hibob HR platform

Job description

As Store Manager for Oscar Wylee in Bendigo Westfield Shopping Centre, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our Optometrists and Optical Dispensers to ensure customers receive a blend of professional eye care and eyewear styling advice. Leading your team, you will strive to uphold exceptional customer service and care to everyone who visits your store.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision-making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings:

The on target earnings for Store Manager is comprised of:

A base salary up to $55K - $64K plus superannuation.

Commission earnings at approximately $16,225

Perks:

Get a free pair of prescription glasses every six months

• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Bendigo Marketplace store, conveniently located close to the city centre and Bendigo train station. With easy access to public transport and nearby amenities, commuting to and from the store is simple and convenient, giving you the flexibility to enjoy everything Bendigo has to offer outside of work. Check out our store page here!
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Bendigo offers a relaxed regional lifestyle with a welcoming mix of shopping, dining and cafés in and around the city centre. After your shift, you can explore the local retail precinct, grab a coffee or enjoy a meal nearby while taking in the relaxed atmosphere of this vibrant regional city.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!

Apply Now

Ready to take the next step in your retail leadership career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.