Store Manager: Eye Care & Customer Experience Leader

Oscar Wylee Pty; Australia; On-site; Confidential; Full time

Benefits offered by this job

Free prescription glasses every six 0

Family & Friends discounts twice a‑y

Job summary

Oscar Wylee is seeking a Store Manager for its Moonee Ponds Central Shopping Centre store to lead a team, oversee day-to-day operations and deliver outstanding customer care. You will partner with Optometrists and Optical Dispensers to blend eye care with styling, manage rosters and budgets, and drive performance through coaching and a people‑first approach.

No optical experience required; we’ll teach you everything about optical retail.

Qualifications

• Proven leadership experience in retail.
• Experience supporting rosters or labour planning is a plus.
• Passion for delivering great customer experiences.
• Willing to learn optical retail specifics.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support your team to reach performance goals through customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on in-store sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Leadership

Roster planning

Customer service

Coaching

Team culture

Job description

Oscar Wylee is seeking a Store Manager for its Moonee Ponds Central Shopping Centre store to lead a team, oversee day-to-day operations and deliver outstanding customer care. You will partner with Optometrists and Optical Dispensers to blend eye care with styling, manage rosters and budgets, and drive performance through coaching and a people‑first approach.

No optical experience required; we’ll teach you everything about optical retail.