Store Experience Lead — Assistant Manager

Sharp and Carter; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Brilliant training across multiple deP

Growing business with excellent promo

Set roster

Job summary

Sharp and Carter is seeking an experienced Assistant Store Manager to lead a high-profile retail team, elevating service standards and driving commercial outcomes. You will inspire staff, optimize operations, and ensure brand-driven experiences across the store.

You will partner with Store Managers to deliver immersive customer journeys, manage stock and compliance, and foster a culture of learning and development. The role offers exposure to multi-store leadership and career progression.

Qualifications

• Experience leading store teams in a premium retail environment.
• Proven ability to drive exceptional customer experiences.
• Strong leadership, coaching and team development skills.
• Excellent communication and collaboration abilities.
• Resilient, adaptable, and solution-focused leadership.

Responsibilities

• Lead day-to-day customer journey to deliver a premium, immersive brand experience.
• Manage the retail/lounge environment to provide high-quality service.
• Respond promptly to customer feedback and resolve issues.
• Maintain appropriate staffing levels aligned to service peaks.
• Ensure impeccable visual merchandising and product presentation.
• Coordinate in-store promotions and product sampling activities.
• Support recruitment and develop a high-performing team.
• Coach onboarding and ongoing skills development.
• Communicate operational updates clearly and collaborate cross-functionally.
• Maintain stock levels, hygiene, OH&S, cash-handling, and security.

Skills

Leadership

Customer focus

Communication

Coaching

Team development

Adaptability

Strategic alignment

Job description

Sharp and Carter is seeking an experienced Assistant Store Manager to lead a high-profile retail team, elevating service standards and driving commercial outcomes. You will inspire staff, optimize operations, and ensure brand-driven experiences across the store.

You will partner with Store Managers to deliver immersive customer journeys, manage stock and compliance, and foster a culture of learning and development. The role offers exposure to multi-store leadership and career progression.