Assistant Store Manager - CBD

Sharp and Carter; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Brilliant training across multiple deP

Growing business with excellent promo

Set roster

Job summary

Sharp and Carter is seeking an experienced Assistant Store Manager to lead a high-profile retail team, elevating service standards and driving commercial outcomes. You will inspire staff, optimize operations, and ensure brand-driven experiences across the store.

You will partner with Store Managers to deliver immersive customer journeys, manage stock and compliance, and foster a culture of learning and development. The role offers exposure to multi-store leadership and career progression.

Qualifications

• Experience leading store teams in a premium retail environment.
• Proven ability to drive exceptional customer experiences.
• Strong leadership, coaching and team development skills.
• Excellent communication and collaboration abilities.
• Resilient, adaptable, and solution-focused leadership.

Responsibilities

• Lead day-to-day customer journey to deliver a premium, immersive brand experience.
• Manage the retail/lounge environment to provide high-quality service.
• Respond promptly to customer feedback and resolve issues.
• Maintain appropriate staffing levels aligned to service peaks.
• Ensure impeccable visual merchandising and product presentation.
• Coordinate in-store promotions and product sampling activities.
• Support recruitment and develop a high-performing team.
• Coach onboarding and ongoing skills development.
• Communicate operational updates clearly and collaborate cross-functionally.
• Maintain stock levels, hygiene, OH&S, cash-handling, and security.

Skills

Leadership

Customer focus

Communication

Coaching

Team development

Adaptability

Strategic alignment

Job description

About the Role

An exciting opportunity exists for an experienced and passionate Assistant Store Manager to join a high‑profile retail environment known for delivering exceptional, immersive customer experiences. Working closely with multiple Store Managers, this role plays a pivotal part in leading engaged teams, elevating service standards, and driving strong commercial outcomes. As Assistant Store Manager, you will lead from the front — inspiring your team through best‑in‑class service, operational excellence, and authentic leadership. You’ll contribute to creating a memorable in‑store atmosphere while ensuring performance targets, compliance requirements, and presentation standards are consistently achieved.

Key Responsibilities

Customer Experience

• Lead the day‑to‑day customer journey, ensuring a premium, immersive brand experience for every customer.
• Manage the retail and/or lounge environment to deliver seamless, high‑quality service.
• Respond promptly to customer feedback, resolving concerns to achieve positive outcomes.
• Maintain appropriate staffing levels aligned to service peaks.

Presentation & Product

• Ensure all food and retail products are displayed impeccably, maintaining exceptional visual merchandising and sensory experience standards.
• Execute in‑store promotional calendars and product sampling activities.

Team Leadership & Development

• Support recruitment to build a capable and high‑performing team.
• Motivate, coach, and develop team members through regular feedback and training.
• Champion onboarding programs and ongoing skills development.
• Foster strong product knowledge and brand storytelling within the team.

Communication & Connection

• Communicate operational updates clearly and consistently.
• Encourage collaboration within the store and with cross‑functional teams.
• Listen to team insights and act on feedback where appropriate.

Governance & Compliance

• Maintain accurate stock levels, rotation, and ordering processes.
• Ensure compliance with hygiene, food safety, OH&S, cash‑handling, and security standards.
• Identify maintenance needs and elevate to support teams.
• Complete financial reporting requirements accurately and on time.

Productivity & Profitability

• Optimise labour coverage to support productivity and service quality.
• Monitor store performance and identify revenue‑enhancing opportunities.
• Set and review daily team targets and provide coaching to achieve them.
• Reduce waste and maintain stock integrity through effective processes.

Skills & Attributes

• Passionate about delivering inspirational, memorable customer experiences.
• Creative, curious, and driven to find better ways of working.
• A positive, kind, and engaging leader.
• Strong communicator who is clear, consultative, and supportive.
• Resilient, adaptable, and solutions focused.
• Committed to building a learning culture and developing others.
• Able to connect daily operations to broader strategic goals.

Please be aware that sponsorship is unfortunately not available for this role.

Additional information

• Brilliant training across multiple departments and stores.
• Growing business with excellent opportunity for promotions.
• Set roster