Steel Trade Counter Specialist — Customer Service & Solutions

ARC Metalcentre; Tamworth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

Health cover at discounted rates

Employee discounts across major brands

Job summary

ARC Metalcentre is seeking a customer-focused team member to join the Tamworth site as a front-line service representative. You’ll help trade and industrial customers, take orders, check stock levels and provide tailored product advice to keep projects moving.

This permanent full-time role operates Monday to Friday, 7:30am to 4:00pm, offering job security and the opportunity to build strong relationships with regular customers and colleagues across our nationwide steel network.

Qualifications

• Experience in customer service and/or sales administration.
• Excellent interpersonal skills and the ability to establish rapport.
• Experience in steel, construction, trade counter or other heavy industry will be highly regarded.

Responsibilities

• Serving trade and industrial customers at the front counter and over the phone.
• Process orders and follow-up on deliveries to ensure customer satisfaction.
• Managing stock levels.
• Handling customer enquiries and providing tailored product advice.
• Building strong relationships with regular trade customers.
• Supporting general admin and sales tasks as needed.

Skills

Customer service experience

Sales administration experience

Interpersonal skills

Tools

Microsoft Office

SAP

Job description

ARC Metalcentre is seeking a customer-focused team member to join the Tamworth site as a front-line service representative. You’ll help trade and industrial customers, take orders, check stock levels and provide tailored product advice to keep projects moving.

This permanent full-time role operates Monday to Friday, 7:30am to 4:00pm, offering job security and the opportunity to build strong relationships with regular customers and colleagues across our nationwide steel network.