Customer Service Representative

ARC Metalcentre; Tamworth; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Health cover at discounted rates

Employee discounts across major brands

Descripción de la vacante

ARC Metalcentre is seeking a customer-focused team member to join the Tamworth site as a front-line service representative. You’ll help trade and industrial customers, take orders, check stock levels and provide tailored product advice to keep projects moving.

This permanent full-time role operates Monday to Friday, 7:30am to 4:00pm, offering job security and the opportunity to build strong relationships with regular customers and colleagues across our nationwide steel network.

Formación

• Experience in customer service and/or sales administration.
• Excellent interpersonal skills and the ability to establish rapport.
• Experience in steel, construction, trade counter or other heavy industry will be highly regarded.

Responsabilidades

• Serving trade and industrial customers at the front counter and over the phone.
• Process orders and follow-up on deliveries to ensure customer satisfaction.
• Managing stock levels.
• Handling customer enquiries and providing tailored product advice.
• Building strong relationships with regular trade customers.
• Supporting general admin and sales tasks as needed.

Conocimientos

Customer service experience

Sales administration experience

Interpersonal skills

Herramientas

Microsoft Office

SAP

Descripción del empleo

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC Metalcentre business.

Reporting to the Branch Manager and based at our Tamworth Site, this is a hands‑on, customer‑facing role where you’ll be the first point of contact for our trade and industrial customers, helping them find the right products, placing orders, and providing solutions that keep their businesses moving.

What you will be doing:

• Serving trade and industrial customers at the front counter and over the phone
• Process orders and follow-up on deliveries to ensure customer satisfaction.
• Managing stock levels
• Handling customer enquiries and providing tailored product advice
• Building strong relationships with regular trade customers
• Supporting general admin and sales tasks as needed

This is a permanent Full Time role working Monday to Friday from 7:30am to 4:00pm

You will be rewarded with:

• Join a dynamic and close-knit team
• Permanent, full-time hours with job security
• Exciting and varied work with no two days being the same

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Experience in customer service and/or sales administration
• Excellent interpersonal skills and the ability to establish rapport
• Experience in steel, construction, trade counter or other heavy industry will be highly regarded
• Microsoft Office & SAP system experience highly regarded
• Experience in estimating and drafting in a similar industry is also highly regarded.

Even if you do not meet all of the above criteria we encourage you to apply - what matters most is your passion and proactive attitude.

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

ARC Metalcentre is Australia’s trusted regional steel partner, offering the convenience of a complete steel range supported by national resources and deep local knowledge. Across eight regional sites, we supply everything from structural and tubular steel to plate, merchant bar, reinforcing products, and processing solutions—empowering builders, fabricators, engineers, manufacturers and rural industries with reliable products and practical expertise.

ARC Metalcentre is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel through our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation building infrastructure as well as our primary producers and rural sectors. We are nation builders. Each day, we help build futures through sustainable steel.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.