Station Assistant: Customer Service & Operations — Maryborough West

Queensland Rail; Maryborough; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Starting salary $68,000 pro rata plus

12.75% superannuation

Career development

On-the-job training

Job summary

Queensland Rail in Maryborough West is seeking a dedicated Station Assistant to deliver exceptional customer service and keep station areas clean and safe. The role involves passenger movement, luggage handling, and on-site duties across early to late shifts.

The position requires a MR Licence, strong communication, and a willingness to work within a team while also handling autonomous tasks. On-site training and career progression opportunities are available.

Qualifications

• Experience in cleaning or admin (ticketing/travel)
• Strong communication and customer-service focus
• Ability to work autonomously and as part of a team

Responsibilities

• Move passengers between Maryborough and Hervey Bay using the Courtesy Coach
• Assist with provisioning and de-provisioning supplies on trains
• Manage luggage check-in and loading with the team
• Clean and maintain the station, facilities, baggage areas and trains
• Provide platform announcements and assist with platform management
• Deliver exceptional customer service to travellers and local community
• Operate station machinery and equipment
• Report safety concerns to the Operation Coordinator

Skills

Customer service

Communication

Computer skills

Manual handling

Teamwork

Autonomy

Safety awareness

MR Licence

Cleaning experience

Self-motivation

Job description

Queensland Rail in Maryborough West is seeking a dedicated Station Assistant to deliver exceptional customer service and keep station areas clean and safe. The role involves passenger movement, luggage handling, and on-site duties across early to late shifts.

The position requires a MR Licence, strong communication, and a willingness to work within a team while also handling autonomous tasks. On-site training and career progression opportunities are available.