Assistant Station Master (1st Class)

Queensland Rail; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Queensland Rail is offering a permanent full-time role for an Assistant Station Master (1st Class) at Northgate. You will support day-to-day station operations, manage facilities, resources and people, and ensure high standards of safety and customer service in line with QR policies and regulatory requirements.

As a frontline leader, you will coach and develop staff, drive a positive team culture, and uphold QR values while delivering a consistently excellent customer experience across our

Qualifications

• Extensive knowledge of workplace productivity and WHS legislation and Queensland Rail Policies and Station operations.
• High level of skill in the provision of customer service to both internal and external customers.
• High level of skill in coaching, mentoring and leading people with a focus on customer service in a team environment.
• Excellent communications skills and the ability to make substantial decisions within Queensland Rail's Values and Behaviours.

Responsibilities

• Provide a high professional standard in customer service that exceeds our customers' expectations and encourages their use of Queensland Rail services.
• Provide staff with leadership, coaching and support to foster a positive work attitude, teamwork, and commitment to superior customer service.
• Ensure station operations are efficient and compliant with Queensland Rail regulations, policies and procedures.
• Uphold high safety standards for customers and employees and adhere to Queensland Rail's Safety Policy.

Job description

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Queensland Rail have been dedicated to connecting our communities for nearly 160 years, we take pride in our story and our sense of connection to so many people in Queensland.

Our Station Customer Service team are the face of Queensland Rail and are integral in providing exceptional customer service to help achieve our goal of being a customer-focused, safe, modern and world-class rail service.

About the role:

Queensland Rail is excited to offer a permanent full-time opportunity for a motivated and customer-focused professional to join our Stations Customer Service Team as an Assistant Station Master (1st Class) in Northgate.

This role plays an important part in delivering a positive customer experience and supporting the safe and effective day-to-day operation of one of Queensland Rail's stations.

As the Assistant Station Master (1st Class), you will provide efficient, high-quality customer service while assisting in the management of station facilities, resources, and personnel in accordance with Queensland Rail policies, procedures, and regulatory requirements.

Key responsibilities include:

• Provide a high professional standard in customer service that in every respect exceeds our customers expectations and encourages our customers to regularly use Queensland Rail services.


• Provide staff with leadership, coaching and support with the view to encouraging a positive work attitude, a co-operative team culture and commitment to superior customer service.


• Ensure that the station is operated in an efficient and effective manner in accordance with Queensland Rail regulations, policies and procedures


• Ensure a high standard of safety for both Queensland Rail customers and employees and that all relevant safety regulations and Queensland Rail's Safety Policy is adhered to.

What we are looking for:

• Extensive knowledge of workplace productivity and Workplace Health and Safety Legislation and Queensland Rail Policies and Station operations.


• High level of skill in the provision of customer service to both internal and external customers.


• High level of skill in coaching, mentoring and leading people with a focus on customer service in a team environment


• As a frontline role you will need to have excellent communications skills, and the ability make substantial decisions working within Queensland Rail's Values and Behaviours

Supporting a Diverse Workforce

At Queensland Rail we are 1TEAM and our diverse workforce enables us to connect communities every day. We are committed to building inclusive and respectful workplaces for all our people, strengthened by our diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQ+ community and people with disability, of all ages and backgrounds.

We strive to provide a barrier free and equitable recruitment experience.

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.