Operations Reporting & Insights Analyst

Queensland Rail; City of Brisbane; Hybrid; AUD 100,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Base salary AUD 117,750 plus 12.75%‑em

Job summary

Queensland Rail is seeking an Operations Reporting & Insights Analyst to analyse operational performance data for passenger services (Citytrain) and ensure accurate, actionable reporting for senior leaders and external partners.

You will lead the shift from spreadsheets to interactive Power BI dashboards, enabling data-driven operational decisions. This permanent full-time role is based in Bowen Hills, Brisbane, with hybrid work options and exposure to modern reporting tools.

Qualifications

• Minimum three years’ experience in a similar role.
• High level knowledge of Power BI and MS Excel.
• Experience with database systems and learning new systems quickly.
• Ability to work in a fast-paced environment.
• Excellent prioritisation skills.
• Creativity in problem solving.
• Strong communication and interpersonal skills.
• Degree or relevant qualifications desirable.
• Experience with data management, analysis and reporting.

Responsibilities

• Examine the prior day of operations, classifying each incident according to the hierarchy.
• Verify train-day data completeness and correctness for reporting.
• Extract data from core systems into custom databases for reporting.
• Use data from multiple sources to generate Power BI and Excel reports.
• Design and implement custom reports for internal/external audiences.
• Liaise with stakeholders to ensure correct incident classification.
• Respond to ad-hoc information requests from media, ministerial offices, and senior management.

Skills

Power BI

MS Excel

Data analysis

Education

Degree or related qualification

Tools

Power BI

MS Excel

Job description

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, we connect communities, industries and regions across the state by delivering essential services that have kept Queensland moving for 160 years. Our core priorities guide everything we do: keeping people safe, delivering exceptional services, strengthening our network, supporting freight, and operating efficiently and sustainably.

Learn more about Queensland Rail’s purpose, people, and progress – watch our short video here

About the Role

As the Operations Reporting & Insights Analyst, you will be responsible for analysing operational performance data across Queensland Rail's passenger services('Citytrain'), ensuring the accuracy and integrity of critical reporting information used by senior leaders, government stakeholders and external partners.

You will play a key role in developing innovative reporting solutions and driving the transition from traditional spreadsheet-based reporting to interactive Power BI dashboards and visualisations.

This role offers the opportunity to influence operational decision-making through meaningful data analysis and reporting.

• Permanent full-time position
• Bowen Hills (inner Brisbane) location

What Queensland Rail Has to Offer

• Flexible working arrangements, including Hybrid.
• Base starting salary of $117,750
• 12.75% employer superannuation
• Opportunity to work with modern reporting and visualisation tools
• Long-term career stability with one of Queensland's largest employers
• A diverse, inclusive and collaborative workplace where everyone belongs and contributes to our success

Key Responsibilities

• Examine the prior day of operations, classifying each incident that occurred in accordance with an established classification hierarchy.
• Examine the data captured for each train on the day of operations, ensuring the information is complete and correct in accordance with the minimum requirements of the systems being used for data capture, analysis, and reporting purposes.
• Extract data from core systems to be input to custom databases used for data storage and reporting purposes.
• Use data stored across multiple sources to generate agreed reporting requirements using Power BI and MS Excel in most instances.
• Assist with the design of implementation of custom reports for internal and external audiences using appropriate data management tools including but not limited to Power BI and MS Excel.
• Liaise with internal and external stakeholders to ensure incidents are classified correctly.
• Respond to ad-hoc information requests from media, ministerial offices, contractual partners and/or senior management

About You

• Minimum three years’ experience in a similar role. Ideally in the rail industry, front line service or customer service exposed role.
• High level knowledge of Power BI and MS Excel and database systems with the ability to learn new systems quickly.
• Demonstrated ability to work in a fast-paced environment.
• Excellent prioritisation skills.
• Creativity in problem solving.
• Ability to take initiative and be solutions focused.
• Strong communication and interpersonal skills.
• Adaptable to change – no two days are the same.
• Degree or relevant qualifications in related field desirable.
• Experience with data management, analysis and reporting with a high level of attention to detail.

Desirable - experience in rail industry knowledge and relevant business, data analysis or mathematics related qualifications.

Your journey matters. Make it with us.

There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future.

Australian working rights that enable unrestricted ongoing employment in this permanent position are required.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

We provide reasonable adjustments to support candidates and employees.

If you do require a reasonable adjustment during the recruitment process, please contact Cynthia MacKenzie via the details below.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may also include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks, if this applies to the pre-employment requirements for this role.

For roles that have pre-employment qualifications, we will also be required to do formal qualification verification processes to ensure qualifications align to Queensland Rail's pre-employment frameworks.