Statewide Senior Business Improvement Lead

Queensland Government; Cairns Regional; On-site; AUD 100,000 - 150,000; Full time

Job summary

Queensland Public Trustee is seeking a Senior Business Improvement Officer to drive meaningful organisational improvement and support change initiatives across Queensland. You will work with leaders, subject matter experts and stakeholders to deliver practical improvements that improve efficiency, effectiveness and customer outcomes.

You will apply strong analytical and problem-solving skills, engage diverse stakeholders and coordinate cross-team efforts to deliver sustainable, value-adding

Qualifications

• Demonstrated experience leading, coordinating or supporting business improvement, process review or organisational change initiatives.
• Strong analytical and problem-solving skills, with the ability to identify improvement opportunities and develop practical recommendations.
• Proven ability to engage, influence and collaborate with a diverse range of stakeholders.
• Ability to influence and collaborate across teams without direct authority, navigate ambiguity and maintain momentum across competing priorities.
• Well-developed project management skills, including the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Excellent written and verbal communication skills, with the ability to prepare reports, business cases, presentations and recommendations for a range of audiences.
• A commitment to achieving practical outcomes that create value for the organisation and the customers we serve.

Responsibilities

• Drive meaningful organisational improvement: Lead initiatives that enhance processes, systems and ways of working across the organisation.
• Influence positive change: Work with leaders and stakeholders to identify opportunities, solve complex business challenges and support informed decision-making.
• Apply your analytical expertise: Use data, research and business insights to recommend and implement sustainable improvements.
• Put customers first: Help improve how we work and deliver services, creating practical improvements and better outcomes for the customers we serve.

Skills

Business improvement

Stakeholder engagement

Analytical thinking

Project management

Communication skills

Job description

Queensland Public Trustee is seeking a Senior Business Improvement Officer to drive meaningful organisational improvement and support change initiatives across Queensland. You will work with leaders, subject matter experts and stakeholders to deliver practical improvements that improve efficiency, effectiveness and customer outcomes.

You will apply strong analytical and problem-solving skills, engage diverse stakeholders and coordinate cross-team efforts to deliver sustainable, value-adding