State Team Leader - M2M South Australia

Spotlight Ltd; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary base + Super + Profit Share + 1

Laptop and Phone

Fully Maintained Company Vehicle

Team discount

EAP

Gym discounts and more

Job summary

Spotlight Retail Group is seeking a State Team Leader for the Made to Measure department in Australia. You will bridge between Store operations, M2M Consultants and Installers, driving sales skills, team development and customer experience across multiple sites.

This role focuses on leading consultants, managing discounting to maximise gross margins, and aligning logistics with business expectations, while supporting underperforming stores and driving promotional results.

Qualifications

• Experience training and developing sales skills within a large and diverse team.
• Experience managing expectations with remote and regional locations.
• Ability to work autonomously in a multi-site environment.
• Excellent communication skills (verbal and written).
• Excellent planning and organisational skills.
• Experience in fast paced, agile business environments.
• Multi departmental relationship building between sales and operations within the M2M business.
• Experience with consultative and in-home selling businesses is advantageous.

Responsibilities

• Collaborating with the M2M Consultants to implement customer service strategies to maximise sales and increase repeat business
• Deliver ongoing M2M product & sales training support to store teams and M2M consultants
• Manage consultant discounting to drive sales while maximising gross margin.
• Support management requirements with underperforming stores
• Maximise results of promotional activities by highlighting, educating and focussing the sales team to drive results
• Ensure logistics and product delivery is aligned with business expectations
• Provide feedback to buying team on product collection and availability
• Support consultant’s development and understanding of the M2M systems
• Provide clear performance direction to consultants and facilitate effective team work
• Recruit, support and oversee Installation aspects of the business

Skills

Sales leadership

Multi-site management

Remote/Regional experience

Communication skills

Planning and organisation

Agile business experience

Relationship building

Consultative selling

Job description

If you have the kind of, get up and go that helped us grow from a family-run market stall to one of the country’s most successful family-owned global retailers, you’ll feel right at home in this integral support role.

What's in it for you?

Along with the incredible career-growth opportunity of being part of this supportive team, we can offer you

• Salary base + Super + Profit Share+ Laptop and Phone
• A fully maintained Company Vehicle
• Supportive working environment with career opportunities across SRG
• A varied, exciting and ever evolving retail environment
• A vibrant, team orientated culture where we embrace pace and encourage new ideas
• Benefits- team discount, EAP, gym discounts and more
  

Who We Are:

Spotlight's remarkable success has been more than 50 years in the making and owes much to the values of the company's founders, who are committed to investing in people, success, and excellence.

Our Made to Measure Window Furnishings department is one of the largest competitors within the Australian market and is in a terrific growth state. We are looking for someone to join us as we continue to take this business to the next level.

About the role:

As the State Team Leader within the Made to Measure department, you will be reporting directly to the M2M National Sales and Operations Manager and will be the bridge between our Store operations team, our Made to Measure Consultants and Installers.

You will be the people-driven, culture-building territory manager, who will deliver on developing your consultants' sales skills, build relationships within the further M2M and Retail Operations Team and achieve an exemplary customer experience throughout your territory.

• Collaborating with the M2M Consultants to implement customer service strategies to maximise sales and increase repeat business
• Deliver ongoing M2M product & sales training support to store teams and M2M consultants
• Manage consultant discounting to drive sales while maximising gross margin.
• Support management requirements with underperforming stores
• Maximise results of promotional activities by highlighting, educating and focussing the sales team to drive results
• Ensure logistics and product delivery is aligned with business expectations
• Provide feedback to buying team on product collection and availability
• Support consultant’s development and understanding of the M2M systems
• Provide clear performance direction to consultants and facilitate effective team work
• Recruit, support and oversee Installation aspects of the business
  

About You:

As a current Sales, Territory, Area or Multisite Manager, you will also have experience within the following:

• Ability to train and develop sales skills within a large and diverse team
• Experience managing expectations with various remote and regional locations
• Ability to work autonomously in a Multi-site environment
• Excellent communication skills (verbal and written)
• Excellent planning and organisational skills
• Experience in fast paced, agile business environments
• Multi departmental relationship building skills as the bridge between sales and operations within the M2M business
• Experience with Consultative and in-home selling businesses is advantageous
  

When you join our team, you will become part of the Spotlight Retail Group, which comprises Spotlight, Anaconda, and Harris Scarfe.