State Service Manager - CJD Trucks

CJD Equipment; Perth; On-site; AUD 160,000 - 190,000; Full time

Job summary

CJD Equipment seeks an experienced State Service Manager to lead CJD Trucks in Forrestfield, WA. This senior role oversees a large heavy-vehicle service department and aims to deliver exceptional customer service, safety, and quality while driving operational excellence and business growth.

The successful candidate will mentor a professional service team, manage call-outs and warranty processes, and partner with the General Manager to achieve strong CSI/NPS results and profitability.

Qualifications

• Senior leadership experience in a service/aftermarket environment.
• Proven ability to develop teams and drive customer satisfaction.
• Strong focus on safety, quality, and process improvement.

Responsibilities

• Lead and mentor a high-performing service team to deliver outstanding results.
• Drive efficient, profitable operation of the service department.
• Build strong stakeholder relationships across the business.
• Maintain safety-first culture and enforce best-practice workshop standards.
• Oversee warranty, compliance and continuous improvement activities.

Skills

Leadership

Customer service

People management

Strategic planning

Operational excellence

Job description

Lead a high-performing service team. Shape the customer experience. Build your future with CJD Trucks.

CJD Equipment is seeking an experienced State Service Manager to join CJD Trucks in Forrestfield, WA. This senior leadership opportunity puts you at the helm of a large heavy vehicle truck service department, with the scope to drive operational excellence, develop your team and make a lasting impact.

CJD Trucks represents PACCAR’s world-class KENWORTH and DAF brands throughout Western Australia. Join a business supporting the iconic, Australian-made KENWORTH range and one of Europe’s leading truck brands, DAF.

Reporting to the General Manager – CJD Trucks WA, you will lead, mentor and motivate a professional service team to deliver outstanding results. This is an opportunity to combine your leadership and commercial expertise with a commitment to safety, quality and exceptional customer service.

Your impact

Champion an exceptional experience for customers and staff through strong engagement and responsive service.

Drive the efficient and profitable operation of the Service Department.

Build and maintain strong relationships with key stakeholders across the business.

Lead a safety-first culture and maintain best-practice standards across the team.

Develop effective processes and clear standards for workshop operations and customer service.

Support Workshop Manager with call-out operations to deliver safe, timely and high-quality repairs and truck servicing.

Oversee warranty processes, compliance and quality standards, while driving continuous improvement.

Achieve and maintain dealership NPS (CSI) score benchmarks.

At CJD Trucks, our people are central to our success. We are looking for a commercially minded leader who takes pride in developing others, building strong customer relationships and delivering results. If you are motivated by the opportunity to help a team thrive while contributing to business growth, this role offers a competitive remuneration package and job satisfaction as you take on and resolve challenges.

Take the next step as you create the next chapter in your Career? With your proven leadership skills, commercial acumen and a passion for service excellence, we would like to hear from you.

Take the next step in your career with CJD Trucks.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a State Service Manager?
• Do you have customer service experience?

Founded in 1974, CJD Equipment is a leading provider of world class equipment and trucks. Offering a diverse range of products from iconic brands such as Volvo CE, SDLG and Kenworth and DAF trucks, CJD’s branch and dealer network spans the country, with 24/7 sales, parts and service support from over 600 highly experienced staff.