State Retail Manager, Premium Bakery Group, Sydney

Hastings People; Sydney; Vor Ort; AUD 140.000 - 180.000; Vollzeit

Zusammenfassung

Premium Bakery Group in Sydney is seeking an experienced State Retail Manager to lead multi-site operations. Reporting to senior leadership, this role delivers exceptional customer experiences while driving financial and operational outcomes across Sydney locations.

You will develop store leaders, uphold premium product quality, and implement consistent standards to reflect the brand's reputation. A hands-on, customer-focused leader with strong commercial acumen will thrive in this role.

Aufgaben

• Multi-Site Leadership: Oversee the performance of multiple retail locations, providing direction, accountability and operational support to store management teams.
• Service and Product Excellence: Champion exceptional customer service, product presentation and quality standards, ensuring consistency across the entire retail network.
• Commercial Performance: Drive sales growth, labour productivity, cost management and profitability, using performance data to identify opportunities and improve results.
• People Development: Recruit, coach and mentor store leaders, building engaged, capable teams and a strong culture of ownership and accountability.
• Operational Consistency: Implement effective systems, processes and performance measures that support operational excellence, brand consistency and sustainable growth.

Jobbeschreibung

State Retail Manager, Premium Bakery Group, Sydney

Our client is a highly regarded premium hospitality business with a strong reputation for exceptional products, considered service and an uncompromising commitment to quality. Operating across multiple retail locations, the business has established a loyal customer following through its focus on craftsmanship, consistency and customer experience. With continued growth and development, the business is seeking an experienced retail leader to drive performance across its Sydney operations.

Client Profile

Our client is a highly regarded premium hospitality business with a strong reputation for exceptional products, considered service and an uncompromising commitment to quality. Operating across multiple retail locations, the business has established a loyal customer following through its focus on craftsmanship, consistency and customer experience. With continued growth and development, the business is seeking an experienced retail leader to drive performance across its Sydney operations.

Job Description

Reporting to senior leadership, the State Retail Manager will take responsibility for the performance and day-to-day operations of multiple retail locations across Sydney.

This is a hands-on, commercially focused leadership position requiring an individual who understands how to deliver exceptional customer experiences while driving strong financial and operational outcomes.

The successful candidate will work closely with store leaders to establish consistent standards, develop high-performing teams and ensure every location reflects the quality and reputation of the brand.

Key responsibilities include:

• Multi-Site Leadership: Oversee the performance of multiple retail locations, providing direction, accountability and operational support to store management teams.

• Service and Product Excellence: Champion exceptional customer service, product presentation and quality standards, ensuring consistency across the entire retail network.

• Commercial Performance: Drive sales growth, labour productivity, cost management and profitability, using performance data to identify opportunities and improve results.

• People Development: Recruit, coach and mentor store leaders, building engaged, capable teams and a strong culture of ownership and accountability.

• Operational Consistency: Implement effective systems, processes and performance measures that support operational excellence, brand consistency and sustainable growth.

Candidate Profile

The ideal candidate will be an accomplished multi-site retail or hospitality operator with a strong appreciation for premium products, exceptional service and the commercial drivers of a successful retail business.

You will be a visible and engaging leader who enjoys spending time in stores, developing people and ensuring operational standards are consistently achieved.

You will bring:

• Proven multi-site leadership experience within premium food retail, bakery, café, specialty retail or quality-focused hospitality environments.

• A demonstrated ability to manage and improve commercial performance across multiple locations, including sales, labour, costs and profitability.

• A genuine passion for customer service, premium product quality and delivering consistently high retail standards.

• Strong people leadership skills, with experience coaching store managers and developing high-performing teams.

• A structured, commercially astute and hands-on approach, with the ability to balance strategic priorities and day-to-day operational demands.

Offer

This is an excellent opportunity to take ownership of a premium multi-site retail operation within a highly regarded hospitality business.

The successful candidate will play a key role in shaping the customer experience, developing leadership capability and driving commercial performance across the Sydney retail network.

An attractive remuneration package will be offered, commensurate with experience.