State Pallet Controller

Metcash; City of Brisbane; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Extra Leave

Career Growth

Parental Leave

Inclusive Culture

Neutral Pay Gap

Mental Health

Flexibility

Job summary

Metcash is hiring a State Pallet Controller – Crestmead to own pallet management for state operations within the National Pallet Control Team. You will monitor pallet activities, resolve variances and drive continuous improvement across pallets and reporting.

The role offers a hybrid arrangement (3 days in the office, 2 days from home) and exposure to data analysis, reporting and cross-functional collaboration across state teams and trading partners.

Qualifications

• Experience with pallet control systems and pallet reconciliation in supply chain/logistics.
• Strong analytical mindset with the ability to translate data into actionable recommendations.
• Excellent organisational and problem-solving skills with attention to detail.
• Experience using reporting tools and standard Microsoft Office applications.
• Strong communication and stakeholder-management capabilities, with the confidence to guide teams without direct authority.

Responsibilities

• Monitor state-level pallet activities and ensure alignment with national pallet management processes and standards.
• Investigate and resolve pallet account variances, escalating complex or unresolved issues when required.
• Conduct compliance checks, audits and process reviews, and coordinate stocktakes to reconcile physical pallet movements against transactional records.
• Prepare accurate reports and analyse data to identify trends, risks and opportunities for operational improvement.
• Provide guidance, training and day-to-day support to state operations teams.
• Act as the key point of contact for pallet-related queries and build productive relationships with operations teams and trading partners.
• Contribute state-level insights to the development and improvement of national pallet management standards.
• Drive cost and service improvements by strengthening pallet controls and embedding best-practice standards across state operations.

Skills

2IC pallet control systems

Pallet reconciliation processes

Data analysis

Microsoft Office

Stakeholder management

Tools

Reporting tools

Microsoft Office

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we proudly support more than 1,600 independently owned stores across Australia and New Zealand. Through trusted brands including IGA, Foodland and Campbells/C-Store, we help local retailers provide the products and homegrown produce their communities value most.

About The Opportunity

Are you analytical, highly organised and passionate about improving operational processes? We're looking for a State Pallet Controller – Crestmead to take ownership of pallet management across state operations, working within the National Pallet Control Team to maintain process accuracy, compliance and national standards.

This hands-on role suits someone who enjoys solving operational challenges and wants to build a career in supply chain, logistics, inventory or equipment control. You'll gain exposure to reporting, data analysis and continuous improvement, with a hybrid working arrangement of 3 days in the office and 2 days from home.

In this Role

• Monitor state-level pallet activities and ensure alignment with national pallet management processes and standards.
• Investigate and resolve pallet account variances, escalating complex or unresolved issues when required.
• Conduct compliance checks, audits and process reviews, and coordinate stocktakes to reconcile physical pallet movements against transactional records.
• Prepare accurate reports and analyse data to identify trends, risks and opportunities for operational improvement.
• Provide guidance, training and day-to-day support to state operations teams.
• Act as the key point of contact for pallet-related queries and build productive relationships with operations teams and trading partners.
• Contribute state-level insights to the development and improvement of national pallet management standards.
• Drive cost and service improvements by strengthening pallet controls and embedding best-practice standards across state operations.

What are we looking for?

• Experience working with 2IC pallet control systems and pallet reconciliation processes, ideally within supply chain, logistics, inventory, equipment control or network operations.
• Strong organisational and problem-solving skills, excellent attention to detail and an analytical mindset, with the ability to translate data into actionable recommendations.
• Experience using reporting tools and standard Microsoft Office applications.
• Strong communication and stakeholder-management capabilities, with the confidence to guide, train and influence operational teams without direct authority.
• A collaborative approach and a genuine focus on achieving positive cost and service outcomes; pallet management experience would be highly regarded.

What’s On Offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

• Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

Join us and be part of something bigger!