State Lead (Vic) – Field Collections

U&U Recruitment Partners; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle provided (for personal

Job summary

u&u Recruitment Partners is hiring to lead our Victorian field team, focusing on doorstep collections and relationship-based recovery strategies.

You will manage a small but growing team, continue your own portfolio in the field, and coach agents to improve performance while ensuring compliance with debt collection regulations. This role offers a permanent full-time position with opportunities for growth.

Qualifications

• Essential: Hands-on door-to-door collections or customer visits experience.
• Ability to build rapport quickly and manage difficult conversations.
• Proven coaching, motivating and earning respect from field staff.
• Comfort with KPIs, performance reporting and operational targets.
• Must hold a current Australian driver's licence and clear police check.

Responsibilities

• Lead, coach and develop the Victorian field team.
• Set performance expectations, monitor results and address gaps.
• Maintain your own collection portfolio and work in the field.
• Build relationships with customers and model best practice in doorstep conversations.
• Support recruitment, onboarding and training of new field agents.
• Allocate workloads and territories to optimise resources.
• Monitor collection results, repayment arrangements, and compliance.
• Ensure compliance with debt collection, privacy and regulatory rules.
• Collaborate with senior leadership to improve processes.

Skills

Door-to-door collections

Rapport building

Coaching and motivation

KPIs and targets

Driver's licence

Job description

• Company vehicle provided (for personal use also);
• Permanent full-time opportunity; and
• Huge growth trajectory.

• Tullamarine office location;
• Company vehicle provided (for personal use also);
• Permanent full-time opportunity; and
• Huge growth trajectory.

Have you worked in field collections and personally knocked on doors? Do you know what it takes to build rapport, navigate difficult conversations and achieve results in the field?

Our client is an established financial services organisation with a different approach to community debt collection.

While the business operates in debt recovery, its focus is on building relationships, having genuine conversations and working with people to find practical and sustainable ways forward.

The opportunity:

You will take responsibility for the performance, development and growth of the Victorian field team, which is currently 6 and rapidly growing.

This isn't a role where you manage from behind a desk. You will maintain your own collection portfolio, leading by example, and helping to develop the skills and capability of others to shape how the Victorian operation works.

What you will be doing:

• Leading, coaching and developing the Victorian field team;
• Setting performance expectations, monitoring results and addressing areas for improvement;
• Maintaining your own collection portfolio and regularly getting out into the field;
• Building relationships with customers and demonstrating best practice in doorstep conversations;
• Supporting the recruitment, onboarding and training of new field agents;
• Allocating workloads and territories to ensure resources are being used effectively;
• Monitoring collection results, repayment arrangements, compliance and overall team performance;
• Ensuring the team operates in line with relevant debt collection, privacy and regulatory requirements; and
• Working closely with senior leadership and internal stakeholders to continuously improve and streamline processes.

What we are looking for:

• Essential: Previous hands‑on experience conducting door‑to‑door collections or customer visits;
• The ability to build rapport quickly, manage difficult conversations and negotiate sustainable repayment arrangements;
• A natural ability to coach, motivate and earn the respect of people working in the field;
• Confidence working with KPIs, performance reporting and operational targets; and
• A current Australian driver's licence and clear police check.

Working hours:

• Monday to Thursday: 9.00am – 7.00pm; and
• Friday: 9.00am – 4.00pm.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via ***********@uandu.com or phone the above‑mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier‑free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs