Field Account Representative

Hoban Recruitment; Sydney; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Bonus and commission structure

Autonomous field-based role

Ownership of allocated customer portfo

Job summary

Hoban Recruitment in Sydney is seeking a resilient Field Collections Agent to actively manage a portfolio of customer accounts through door-to-door visits, phone follow-ups and repayment negotiations.

You will plan visits, engage customers at their homes, and negotiate realistic repayment arrangements while handling sensitive conversations with professionalism and independence in the field.

Qualifications

• Experience in sales, customer service or another field-based role.
• Confidence conducting door-to-door visits and approaching customers at residential addresses.
• Strong negotiation, rapport-building and problem-solving skills.
• Ability to manage difficult, sensitive or confrontational conversations professionally.
• A self-motivated and results-focused approach.
• Confidence using email, mobile applications and customer-management systems.

Responsibilities

• Manage an allocated portfolio of outstanding customer accounts
• Plan and complete door-to-door field visits across designated areas
• Locate and engage customers at residential addresses
• Discuss outstanding debts and understand individual financial circumstances
• Negotiate realistic and sustainable repayment arrangements
• Follow up customers by phone and monitor active repayment plans
• Maintain accurate records of visits, conversations and agreed arrangements

Skills

Negotiation

Communication

Resilience

Self-motivation

Problem-solving

Sales experience

CRM software

Tools

CRM software

Job description

We’re seeking a resilient Field Collections Agent to manage a portfolio of customer accounts through door-to-door visits, phone follow-ups and repayment negotiations.

About the Company

Our client is a leading Australian financial services organisation specialising in debt management and customer support.

The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions. Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.

About the Role

As a Field Collections Agent, you’ll take ownership of an allocated portfolio of customer accounts.

You’ll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone. Your focus will be understanding each customer’s circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.

This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.

Key Responsibilities

• Manage an allocated portfolio of outstanding customer accounts
• Plan and complete door-to-door field visits across designated areas
• Locate and engage customers at residential addresses
• Discuss outstanding debts and understand individual financial circumstances
• Negotiate realistic and sustainable repayment arrangements
• Follow up customers by phone and monitor active repayment plans
• Maintain accurate records of visits, conversations and agreed arrangements

Location: Sydney NSW

Salary: $88,500 + commission

About You

You’ll be a confident, resilient and adaptable communicator who can balance respectful customer engagement with a strong focus on achieving results.

You will ideally bring:

• Experience in sales, customer service or another field-based role
• Confidence conducting door-to-door visits and approaching customers at residential addresses
• Strong negotiation, rapport-building and problem-solving skills
• The ability to manage difficult, sensitive or confrontational conversations professionally
• A self-motivated and results-focused approach
• Confidence using email, mobile applications and customer-management systems

What’s on Offer?

• Bonus and commission structure
• Ownership of an allocated customer portfolio
• Autonomous field-based role combining door-to-door engagement, negotiation and travel
• Opportunity to build specialist experience within debt collection and financial services

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.