Community Manager

Mars Recruitment; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Mars Recruitment is partnering with an established aged care and community services provider to appoint a Community Manager responsible for day‑to‑day operational coordination across Community Services. You will lead service delivery, rostering and workforce capacity to ensure reliable, high‑quality care.

Reporting to the Director of Community Services, you will drive operational performance, client experience and continuous improvement, working with Care Partners, Support Workers, Finance and

Qualifications

• Diploma in Community Services, Health, Business, Management or equivalent operational management experience.
• Experience leading operational service delivery in aged care, home care, disability or health.
• Strong people leadership, coaching and workforce planning skills.
• Experience using operational data and KPIs to improve service outcomes.
• Excellent stakeholder management and communication abilities.
• Ability to balance competing priorities and respond to escalations.
• Experience with community aged care funding and reporting is a plus (PRODA/DSS).

Responsibilities

• Providing day-to-day operational leadership across Community Services.
• Overseeing rostering, scheduling, cancellations and unfilled services.
• Monitoring workforce capacity, utilisation, service gaps and continuity.
• Leading, coaching and developing operational team members.
• Overseeing workforce performance and supporting recruitment and workforce planning.
• Monitoring operational KPIs, utilisation and service delivery performance.
• Supporting accurate operational, funding and government reporting.
• Managing operational complaints, service concerns and workforce risks.
• Supporting audit readiness and continuous improvement initiatives.
• Driving improvements across workflows, rostering, data integrity and client experience.
• Supporting implementation of Support at Home, CHSP and other community aged care program changes.
• Working collaboratively with internal and external stakeholders to deliver strong client and service outcomes.

Skills

Operational leadership

Rostering

Workforce capacity planning

Client experience focus

Stakeholder management

Education

Diploma in Community Services, Health, Business, Management

Tools

PRODA

DSS reporting

Job description

Community Services | Operational Leadership | Home & Community Care

Are you an experienced Community Services, Home Care or Aged Care Operations Manager looking for an opportunity to lead service delivery, workforce performance and operational improvement?

We are partnering with an established aged care and community services provider seeking an experienced Community Manager to take ownership of the day-to-day operational coordination of its Community Services portfolio.

This is a key leadership position bringing together service delivery, rostering, workforce capacity, client onboarding, utilisation and operational performance to ensure clients receive reliable, high-quality services. Reporting to the Director of Community Services, you will lead operational teams while working closely with Care Partners, Support Workers, Finance, People & Culture and Quality & Compliance.

The Opportunity

As Community Manager, you will be responsible for ensuring Community Services operates effectively day to day, with a strong focus on service continuity, workforce utilisation, operational performance and client experience. You will provide leadership across operational service delivery and act as a key escalation point, identifying service and workforce issues early and coordinating practical solutions.

Your responsibilities will include:

• Providing day-to-day operational leadership across Community Services
• Overseeing rostering, scheduling, cancellations and unfilled services
• Monitoring workforce capacity, utilisation, service gaps and continuity
• Leading, coaching and developing operational team members
• Overseeing workforce performance and supporting recruitment and workforce planning
• Monitoring operational KPIs, utilisation and service delivery performance
• Supporting accurate operational, funding and government reporting
• Managing operational complaints, service concerns and workforce risks
• Supporting audit readiness and continuous improvement initiatives
• Driving improvements across workflows, rostering, data integrity and client experience
• Supporting implementation of Support at Home, CHSP and other community aged care program changes
• Working collaboratively with internal and external stakeholders to deliver strong client and service outcomes

About You

We are looking for an experienced operational leader who understands the complexities of delivering services across aged care, home care, disability, community services, health or a similarly complex service environment. You will bring strong people leadership skills and be comfortable balancing workforce requirements, client needs, service capacity and operational performance.

To be considered, you will ideally have:

• A Diploma in Community Services, Health, Business, Management or a related discipline, or substantial equivalent operational management experience
• Demonstrated experience leading operational service delivery within aged care, disability, community services or health
• Strong people leadership experience, including coaching, performance management and workforce planning
• Experience using operational data and KPIs to improve service outcomes
• Strong stakeholder management and communication skills
• Ability to manage competing priorities and operational escalations
• Strong understanding of workforce utilisation and service capacity

Experience within home care or community aged care will be highly regarded, particularly exposure to:

• Community aged care funding and reporting
• PRODA and DSS reporting
• Rostering and workforce utilisation
• Geographically dispersed workforces
• Service improvement and transformation initiatives

What You’ll Bring as a Leader

You’ll be someone who can see the bigger operational picture while still understanding what needs to happen on the ground. You’ll be confident leading through others, making timely decisions, identifying service and workforce risks and using operational data to turn problems into practical action. Most importantly, you’ll be passionate about building a positive, accountable team culture and ensuring clients receive reliable and high-quality community services.

Additional Requirements

• Current driver’s licence
• Ability to travel across Community Services regions as required
• Ability to meet relevant police check, aged care and organisational compliance requirements
• Some out-of-hours flexibility may occasionally be required