Stakeholder and Major Customer Relations Team Leader

Western Power; Perth; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional leave up to four weeks per/

Salary packaging and discounted health

Employee recognition program

Wellness leave days

End-of-trip facilities

On-site cafe

22 weeks paid parental leave

First Nations cultural leave (5 days)

Cyclist facilities

Job summary

Western Power is seeking a Stakeholder and Major Customer Relations Team Leader in Perth to lead the development and delivery of engagement strategies, strengthen relationships, and support our social licence to operate while minimizing business risk.

You will lead a team of engagement professionals, oversee the framework and key relationship plans, and provide strategic insights to inform planning and decision-making across the business.

Qualifications

• Proven people leadership with coaching and team development.
• Extensive stakeholder engagement and customer relations experience.
• Experience applying engagement approaches to large-scale infrastructure projects.
• Excellent relationship-building, influencing and senior stakeholder management skills.
• Strong communication and active listening tailored to diverse audiences.
• Tertiary qualifications in Communications, Marketing, or related fields.

Responsibilities

• Lead and develop a high-performing stakeholder engagement team.
• Oversee the stakeholder engagement framework and relationship strategy.
• Provide strategic advice on sentiment, risks and regional priorities.
• Manage external consultants, suppliers and engagement platforms.

Skills

People leadership

Stakeholder engagement

Relationship-building

Communication

Strategic advisory

Education

Tertiary qualifications in Communications/Marketing/Social Sciences/Urban and Regional Planning

Job description

Stakeholder and Major Customer Relations Team Leader

Location: Perth Office - CBD, WA, AU

Stakeholder and Major Customer Relations Team Leader – Permanent – Perth

We have an exciting permanent opportunity for a Stakeholder and Major Customer Relations Team Leader to lead the development and delivery of Western Power's stakeholder and major customer engagement strategies. In this role, you will drive meaningful relationships that enhance stakeholder outcomes, strengthen our reputation, support our social licence to operate, and minimise business risk while enabling the achievement of strategic objectives.

Leading a team of experienced stakeholder and customer engagement professionals, you will oversee Western Power's stakeholder engagement framework and the implementation of key relationship plans. You will also provide strategic advice and insights on stakeholder and customer sentiment, emerging risks, and regional priorities to support informed decision-making across the business.

Your Role in Action

• Lead and develop a high-performing team of stakeholder and major customer engagement professionals, fostering collaboration, capability growth and a consistent, regionally aligned approach to engagement.
• Drive the implementation of Western Power's stakeholder engagement framework and relationship strategy, ensuring best-practice engagement across the business.
• Provide expert advice on stakeholder and customer engagement approaches that strengthen relationships, reduce business risk and support successful project delivery.
• Lead Western Power's Local Government relationship strategy, building strong partnerships and addressing the unique needs of metropolitan and regional communities.
• Manage complex, sensitive and high-profile stakeholder and customer issues, providing strategic guidance on engagement, reputation and risk management.
• Deliver actionable insights on stakeholder and customer sentiment, emerging issues and regional priorities to inform business planning and decision-making.
• Oversee the development of compelling communications and engagement materials, ensuring clear, consistent and effective messaging across stakeholder groups.
• Manage external consultants, suppliers and engagement platforms to deliver high-quality stakeholder and customer outcomes, while ensuring contractual and commercial obligations are met.

What Makes You a Great Fit

• Proven people leadership experience, with a track record of building, coaching and inspiring high-performing teams.
• Significant experience in stakeholder engagement, customer relations and/or community engagement within complex organisational environments.
• Demonstrated ability to apply best-practice stakeholder and community engagement approaches across large-scale infrastructure, capital works or operational programs.
• Exceptional relationship-building and influencing skills, with the ability to foster trusted partnerships, navigate sensitive issues and achieve positive outcomes in challenging situations.
• Strong communication, consultation and active listening skills, with the ability to tailor messages for diverse audiences and senior stakeholders.
• Relevant tertiary qualifications in Communications, Marketing, Social Sciences, Urban and Regional Planning, or a related discipline, coupled with experience managing commercial or contractual arrangements and associated risks.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work, working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy three wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.
• 22 weeks paid parental leave and 5 days of First Nations cultural leave to support family and cultural connections.

Applications

close on 22 September 2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As aWORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through ourReconciliation Action Plan andDisability Access and Inclusion Plan.