Ultra-Secure Cloud Observability Engineer

Showtime Consulting Pty Ltd; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Referral program $500 voucher

Job summary

Showtime Consulting is seeking a Technical Support Engineer to join our high-performing technology operations team across Australia and New Zealand. You will monitor, troubleshoot, and improve reliability of enterprise platforms and applications, with a focus on observability using Dynatrace, ELK, and cloud-native environments.

The role emphasizes incident management, automation, and continuous improvement in a security-conscious, defence-aligned context.

Qualifications

• 2–5 years in Technical Support, SRE, or Platform Operations.
• Hands-on Dynatrace monitoring and performance management.
• Experience with ELK stack for logging and observability.
• Solid SRE knowledge: SLAs, SLOs, SLIs and incident management.
• Cloud experience (AWS, Azure, or GCP) and IAM concepts.
• Strong troubleshooting and stakeholder communication.

Responsibilities

• Provide technical support for observability platforms (Dynatrace, ELK).
• Monitor performance and proactively resolve issues.
• Lead incident investigations and root-cause analysis.
• Configure dashboards, alerts, and service health reporting.
• Support SRE practices: SLAs, SLOs, SLIs, reliability initiatives.
• Collaborate with cross-functional teams to resolve problems.
• Assist with deployment and optimization of monitoring solutions.
• Participate in on-call and major incident response.

Skills

Dynatrace monitoring

SRE principles

Incident management

Cloud platforms

Observability

Tools

Dynatrace

ELK Stack

Kubernetes

Docker

PagerDuty

Job description

Showtime Consulting is seeking a Technical Support Engineer to join our high-performing technology operations team across Australia and New Zealand. You will monitor, troubleshoot, and improve reliability of enterprise platforms and applications, with a focus on observability using Dynatrace, ELK, and cloud-native environments.

The role emphasizes incident management, automation, and continuous improvement in a security-conscious, defence-aligned context.