Observability Engineer - Dynatrace/APM Specialist (Hybrid)

Infosys Limited; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Job summary

Infosys Limited in Sydney, Australia, seeks an Observability Admin with hands-on Dynatrace expertise. The role covers L1–L3 support, Dynatrace configurations, and strong cloud and ITIL know-how. This hybrid position offers flexibility and the chance to contribute to AI-enabled digital transformations.

You will deploy and monitor Dynatrace services, engage with customers, and ensure timely problem resolution while maintaining high service quality.

Qualifications

• Hands-on Dynatrace knowledge with admin/professional level.
• Experience with cloud implementations (any cloud).
• Strong ITIL process familiarity (Incidents, Problems, Changes).
• Effective communication and collaboration with teams and customers.

Responsibilities

• End-to-end Dynatrace implementation expertise.
• Provide L1/L2/L3 support for Dynatrace activities.
• Demonstrate experience with at least one cloud platform.
• Configure processes and service detection rules for Dynatrace.
• Interpret performance data and map business impact.

Skills

Dynatrace admin

Cloud experience

ITIL knowledge

Communication skills

Team player

Tools

Dynatrace

ITSM tools

Job description

Infosys Limited in Sydney, Australia, seeks an Observability Admin with hands-on Dynatrace expertise. The role covers L1–L3 support, Dynatrace configurations, and strong cloud and ITIL know-how. This hybrid position offers flexibility and the chance to contribute to AI-enabled digital transformations.

You will deploy and monitor Dynatrace services, engage with customers, and ensure timely problem resolution while maintaining high service quality.