Sports Bar Attendant

Melton Entertainment Park; Melton; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free onsite car parking

Staff discounts

Training and career development

Job summary

Melton Entertainment Park in Melton, Victoria, is seeking a hands-on hospitality professional to join our customer service and operations team. The role requires RSA and TAB licences, weekend and night availability, and a commitment to service excellence.

You will uphold our values, ensure compliance with Liquor, TAB andVGCCC regulations, manage tills, resolve guest issues, and contribute to promotional activities that maximise revenue while supporting colleagues across departments.

Qualifications

• Must have RSA and TAB licence.
• Police check required on employment.
• Food Handlers Certificate desirable.
• First Aid & CPR optional but advantageous.

Responsibilities

• Demonstrate MEP Customer Service Standards.
• Monitor and improve customer service with senior management.
• Assist other departments and resolve guest concerns.
• Maintain clean and compliant work environment.
• Adhere to RSA/LCV TAB Regulations and OH&S standards.
• Identify improvements and promote venue facilities to maximise revenue.
• Manage tills and TAB reconciliations; report variances.
• Support promotion activities and training as needed.

Skills

Organisation

Time management

Prioritising

Customer service

Calm under pressure

Education

RSA

TAB Basics

RSG & Gaming Licence

Food Handlers Certificate

Police check

First Aid & CPR

Job description

Melton Entertainment Park (MEP) is an entertainment, community and sporting hub with a range of facilities that includes, 260 seat Bistro, extensive Conference and Events spaces, a 40 room 4 Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. The venue operates 7 days a week.

The venue is operated by Harness Racing Victoria (HRV) with a related entity, HRV Management Limited (HML), trading as Melton Entertainment Park.

OUR VALUES

Purpose: Act with clear intent, consistency, and alignment to core objectives.

Respect: Extend it unconditionally; earn it through integrity and accountability.

Innovate: Strive for meaningful progress through thoughtful, transformative change.

Deliver: Fulfill every commitment with reliability, precision, and excellence.

Empathy: Seek to understand others by thoughtfully considering their perspectives and experiences.

KEY ACCOUNTABILITIES

Customer Service Management

• Demonstrate MEP Customer Service Standards
• Monitor level of customer service and in conjunction with senior management, recommend and implement training as required
• Assist other departments and team members where practical
• Available to make decisions regarding guest concerns and take responsibility for resolving problems
• Maintain a clean and compliant work environment

Operations

• Understanding and compliance with RSA/LCV TAB, Betcare & VGCCC Regulations
• Adhere to all MEP values, policies and procedures, OH&S, food and hygiene standards, professional venue presentation & cash control etc.
• Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices
• Actively promote MEP facilities and contribute to the development of new promotional activities for the Sports Bar to maximise revenues
• Manage self to optimum level attending training courses that fulfil development plan
• Accurate reconciliations of Tills & TAB reconciliation. Identify errors & variances and take appropriate action via DM’s
• Adhere to MEP cash handling policy

COMPETENCIES REQUIRED:

Key requirements are must-have experience, RSA and TAB licence

Qualifications

• RSA
• TAB Basics
• RSG & Gaming Licence (optional)
• Food Handlers Certificate
• First Aid & CPR (optional)
• Police check required on employment

Skills & Knowledge

• Demonstrated organisation, time management and prioritising skills
• Ability to follow instructions, work and make decisions under pressure
• Ability to stay calm in an emergency or high-pressure situation
• Advanced customer service skills and ability to use discretion to solve customer issues
• Ability to cope with the rigours of shift work including weekends and nights
• Previous experience in a multi-faceted hospitality venue including TAB, Bar and F&B
• Understanding of regulatory compliance including Liquor control Victoria, TAB, and VGCCC.
• You may at times be required to work at other tasks and areas as directed by the Operation Manager or General Manager.

AVAILABILITY

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

The successful applicant will be required to undergo background checks in accordance with company policy including a police check.

Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.