Sports Bar Lead: Guest Service & Bar Operations

Melton Entertainment Park; Melton; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free onsite car parking

Staff discounts

Training and career development

Job summary

Melton Entertainment Park in Melton, Victoria, is seeking a hands-on hospitality professional to join our customer service and operations team. The role requires RSA and TAB licences, weekend and night availability, and a commitment to service excellence.

You will uphold our values, ensure compliance with Liquor, TAB andVGCCC regulations, manage tills, resolve guest issues, and contribute to promotional activities that maximise revenue while supporting colleagues across departments.

Qualifications

• Must have RSA and TAB licence.
• Police check required on employment.
• Food Handlers Certificate desirable.
• First Aid & CPR optional but advantageous.

Responsibilities

• Demonstrate MEP Customer Service Standards.
• Monitor and improve customer service with senior management.
• Assist other departments and resolve guest concerns.
• Maintain clean and compliant work environment.
• Adhere to RSA/LCV TAB Regulations and OH&S standards.
• Identify improvements and promote venue facilities to maximise revenue.
• Manage tills and TAB reconciliations; report variances.
• Support promotion activities and training as needed.

Skills

Organisation

Time management

Prioritising

Customer service

Calm under pressure

Education

RSA

TAB Basics

RSG & Gaming Licence

Food Handlers Certificate

Police check

First Aid & CPR

Job description

Melton Entertainment Park in Melton, Victoria, is seeking a hands-on hospitality professional to join our customer service and operations team. The role requires RSA and TAB licences, weekend and night availability, and a commitment to service excellence.

You will uphold our values, ensure compliance with Liquor, TAB andVGCCC regulations, manage tills, resolve guest issues, and contribute to promotional activities that maximise revenue while supporting colleagues across departments.