Specialist NDIS Support Worker-(Complex Behaviour and & 24/7 Supports)

Beautiful Minds Therapy Support; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Clinical support

Stable teams

Professional development

Job summary

Beautiful Minds Therapy Support is seeking Specialist Support Workers in Mackay, QLD to assist participants with complex needs requiring 24/7 availability. You will support individuals with ASD and intellectual disability, following behaviour support plans and trauma-informed approaches in community and in-home settings.

The role demands calmness under pressure, strong communication and teamwork, and the ability to implement Positive Behaviour Support strategies across rotating rosters,

Qualifications

• Experience supporting participants with Autism, intellectual impairment and complex behaviours.
• Availability to work across a 24/7 roster (days, afternoons, active nights, weekends).
• Strong communication, documentation and teamwork skills.
• Confidence implementing behaviour support strategies in real time.

Responsibilities

• Deliver safe, respectful, and person-centred supports.
• Implement Positive Behaviour Support strategies and behaviour support plans.
• Support daily living tasks, community access, and personal care as required.
• Maintain shift notes and incident reporting.
• Demonstrate professional boundaries, emotional regulation, and reliability.
• Participate in team communication and clinical guidance processes.

Skills

24/7 roster availability

Behaviour support

ASD experience

Intellectual disability

Complex behaviours

Communication skills

Education

Certificate III/IV in Disability or equivalent

Tools

NDIS Worker Screening Check

Working With Children Check

First Aid & CPR

Job description

Specialist NDIS Support Worker-(Complex Behaviour and & 24/7 Supports)

Beautiful Minds Therapy Support – Mackay QLD

Beautiful Minds Therapy Support is expanding, and we are seeking experienced Specialist Support Workers to support participants with complex needs requiring 24/7 support availability.

This is a highly rewarding role suited to support workers who are confident, calm under pressure, and experienced in supporting participants with Autism Spectrum Disorder (ASD), Intellectual Disability, and complex behavioural presentations.

About the Role

You will work closely with participants who may require:

• 24/7 active supports, including sleepovers and rotating rosters
• High-intensity and complex behaviour support
• Structured routines, predictable environments, and consistent staffing
• Trauma-informed and person-centred care
• Support across community access, daily living, and skill development

You will also work in collaboration with the participant’s clinical team and follow behaviour support plans with professionalism and consistency.

Key Responsibilities

• Deliver safe, respectful, and person-centred supports
• Implement Positive Behaviour Support strategies and behaviour support plans
• Support participants with daily living tasks, community access, and personal care (as required)
• Maintain accurate shift notes and incident reporting
• Demonstrate professional boundaries, emotional regulation, and reliability
• Participate in team communication and clinical guidance processes

Essential Criteria

• Demonstrated experience supporting participants with:
  • Autism
  • Intellectual impairment
  • Complex behaviours (including high-risk presentations)
• Availability to work across a 24/7 roster (days, afternoons, active nights, weekends)
• Strong communication, documentation, and teamwork skills
• Confidence implementing behaviour support strategies in real time
• Ability to remain calm, consistent, and professional in challenging situations

Mandatory Requirements

• Current NDIS Worker Screening Check
• Current Working With Children Check
• Current First Aid & CPR
• Current Driver’s Licence and reliable vehicle

Desirable (Highly Regarded)

• Certificate III or IV in Disability, Individual Support, or equivalent
• Experience with high-intensity daily personal activities
• Experience implementing restrictive practices in line with legislation and reporting requirements
• Medication administration training
• Experience working in supported independent living (SIL) or complex in-home supports

What We Offer

• Supportive leadership and a values-driven team culture
• Strong clinical support and guidance
• Consistent work opportunities with complex participants
• Opportunity to work with a specialist provider focused on quality and best practice
• Professional development and training opportunities

About Beautiful Minds Therapy Support

Beautiful Minds Therapy Support is committed to delivering high-quality, person-centred disability support for participants with complex needs. We value integrity, consistency, respect, and clinical excellence, and we pride ourselves on building stable teams around our participants.